Janae Swanson
Lee’s Summit,MO
Summary
Healthcare professional with extensive experience in clinical support coordination. Proven ability to streamline administrative tasks and enhance patient care through meticulous record-keeping and interdepartmental collaboration. Known for reliability, adaptability, and maintaining high standards in team settings. Consistently exhibits strong customer service with a passion for helping others. Emphasis on improving business operation and management while working to ensure the application of best practices in the workplace.
Overview
16
16
years of professional experience
Work History
Clinical Support Coordinator
Lucet Health
01.2024 - Current
- Triaged clinical authorization's request and information cross departments
- Inspected information and performed interpretation of data to problem solve and make decisions
- Delivered outstanding quality care through coordinated behavioral health services
- Provided members with mental health and substance abuse providers and benefits
- Mental health and substance abuse providers with patient’s health insurance authorizations
- Complied with HIPPA regulations and laws to maintain privacy and security for both the members and the organization
Care Navigator
Lucet Health
01.2018 - 01.2024
- Assisted with de-escalation and triaged 'Crisis Calls' to clinicians on site
- Triaged inbound calls and faxes to appropriate departments
- Provided members with mental health and substance use providers and insurance benefits
- Assisted mental health and substance abuse providers with patient’s health insurance benefits
- Complied with HIPPA regulations and laws to maintain privacy and security for both the members and company
- Facilitated team new hire training
- Promoted quality service delivery and effective care transitions planning for optimal member health outcomes
- Consistently demonstrated team collaboration exceeding set goals and metrics
- Fostered a supportive work environment
- Qualified annually for bonuses and recognition for exceeding organizational and departmental expectations
Rural Carrier Associate
United States Postal Services
07.2015 - 10.2017
- Delivered mail and parcels to customers along a prescribed route and on a regular schedule by a vehicle; collected monies and receipts for accountable mail; picked up mail from customers' roadside boxes
- Returned mail collected, undeliverable mail, and submits monies and receipts to post office
- Prepared mail for forwarding and maintains records of change of address information
- Prepared a daily trip report and maintained an accurate list of the customers on the route
Pharmacy Technician
Optum Rx
08.2013 - 01.2015
- Performed various duties related to the fulfillment of prescription orders
- Entered prescriptions and verify appropriate and accurate information
- Processed prescriptions from intake to order completion
- Often ranked in the top five high performing employees
Court Clerk IV
Jackson County Circuit Court
05.2012 - 07.2013
- Managed the criminal records processing unit
- Supervised the disposition of court records
- Advanced clerical work in a court within the Missouri State Court System and case processing using the application of independent judgment and the interpretation of statutes, policies, and regulations
- Performed technical court clerical work in the filing, processing, and disposition of court cases
- Reviewed legal documents for completeness, adequacy, and accuracy; determined processing required and took necessary action in accordance with court rules and handled difficult matters as supervisor
- Made necessary disbursements and prepared required statements and reports
- Assured completeness and accuracy of records leaving the court's jurisdiction pursuant to change of venue, outgoing reciprocals, appeal, or certification
- Prepared and typed summons and reviews same for accuracy
- Answered inquiries and furnished information by reviewing court records
- Facilitated team annual performance evaluations
- Communicated across departmental workgroups plans, policies, and procedures
- Analyzed, updated, and implemented organizational procedures
- Managed team schedule adherence
- Facilitated hiring interviews
Youth Worker
Jackson County Family Court
08.2009 - 05.2012
- Supervised and delegated responsibilities to shift staff
- Conflict resolution
- Ensured the safety and security of youth and assisted in the execution of established youth treatment and service goals and court orders
- Directly supervised and monitored daily activities of youth
- Documented youth behavior, activities, rule infractions, incidents and other occurrences and information
- Consistently ensured residential facility surroundings are safe and secure for both residents and staff
- Counseled youth on an individual and group basis regarding problems and approaches relative to personal and social adjustment skills
- Conducted residential facility room checks and monitor behavior of youth to prevent disturbances or escapes
- Transported youth to make home, school, and other field visits in Court vehicle
Education
Master of Public Administration - Public Administration
Webster University
Kansas City, MO10-2023
Bachelor of Arts - Criminal Justice
University of Missouri Kansas City
Kansas City, MO05-2009
Associate of Arts - Liberal Arts
Metropolitan Community College
Kansas City, MO05-2007
Paralegal Certificate -
Metropolitan Community College
Kansas City, MO05-2005
Skills
- Microsoft Office
- Adobe
- Data Entry
- Multi-tasking
- Teamwork
- Problem-solving
- Encouraging collaboration
- Effective communication
- Information synthesis
- Team Supervision
- Information literacy
- Data literacy
- Analytic skills
- Information management
Timeline
Clinical Support Coordinator
Lucet Health
01.2024 - Current
Care Navigator
Lucet Health
01.2018 - 01.2024
Rural Carrier Associate
United States Postal Services
07.2015 - 10.2017
Pharmacy Technician
Optum Rx
08.2013 - 01.2015
Court Clerk IV
Jackson County Circuit Court
05.2012 - 07.2013
Youth Worker
Jackson County Family Court
08.2009 - 05.2012
Master of Public Administration - Public Administration
Webster University
Bachelor of Arts - Criminal Justice
University of Missouri Kansas City
Associate of Arts - Liberal Arts
Metropolitan Community College
Paralegal Certificate -
Metropolitan Community College
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