Jamilla Hutchins
Kansas City
Summary
Experienced customer service professional seeking a position that aligns with my skills and allows me to thrive within a progressive organization. Dedicated to delivering exceptional service and building strong customer relationships, I excel at providing prompt and effective solutions to meet their needs. Eager to join a company where I can further develop my skills and contribute to its success in delivering outstanding customer experiences.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Representative
GEICO, Government Employees Insurance
12.2021 - 02.2025
Billing/Repair and Activation specialist
Spectrum Mobile
05.2020 - 12.2021
- Facilitate billing payments and account updates.
- Resolved problems causing disrupted mobile services.
- Initiated new service lines and activated replacements.
Customer Service Representative
Spectrum
01.2019 - 05.2020
- Addressed customer concerns with internet and phone services effectively.
- Utilized multiple platforms concurrently to address concerns and access critical information.
- Handled phone-based payment and order processing proficiently.
- Special access to provisioning tools
- Enhanced efficiency of issue handling through first-call resolution improvements.
Inbound Customer Care Agent
Customer Direct
11.2017 - 01.2019
- Assisting customers with magazine subscriptions
- Taking payments over the phone using debit or credit card
- Notating personal information and documenting data correctly
- Processing new orders for customers
Call Center Representative
Convergys
06.2015 - 11.2017
- Addressed inbound customer calls to provide information on accounts, cable troubleshooting, internet issues, and phone support.
- Utilized multiple software platforms and communication systems.
- Boosted customer satisfaction with effective resolutions on initial contact.
Call Center Representative
Gateway Arch Call Center
05.2017 - 11.2017
- Answered inbound calls for guest seeking potential and established reservations
- Utilized Outlook for scheduling reservations and replying to voicemails
- Conveyed guests' request and complaints to the appropriate department
Education
Some college -
St Louis Community College- Florissant Valley
Florissant01.2013
Skills
- Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
- Customer Service
- Call Center
- Customer Care
- Customer Support
- Communication Skills
- Multi Line Use
- Multi Screen Use
- 65 WPM
- Problem Solving and Accuracy
- Customer Experience
- Calendar Management/Room Reservations
- Accuracy
Timeline
Licensed Insurance Representative
GEICO, Government Employees Insurance
12.2021 - 02.2025
Billing/Repair and Activation specialist
Spectrum Mobile
05.2020 - 12.2021
Customer Service Representative
Spectrum
01.2019 - 05.2020
Inbound Customer Care Agent
Customer Direct
11.2017 - 01.2019
Call Center Representative
Gateway Arch Call Center
05.2017 - 11.2017
Call Center Representative
Convergys
06.2015 - 11.2017
Some college -
St Louis Community College- Florissant Valley
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