Jamie Tems
Florissant
Summary
Dynamic and results-driven professional with extensive experience in customer service at Dairy Queen Grill & Chill. Proven track record in cash handling and fostering customer loyalty through effective communication and problem-solving. Recognized for reliability and a strong work ethic, consistently enhancing team performance and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Cashier
TA
Hosston, LA
04.2023 - 07.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Educated customers on promotions and loyalty programs effectively.
- Monitored inventory levels and restocked items as needed.
- Enforced company policies and procedures regarding cash handling and customer service standards.
- Trained new employees on operating cash register and customer interaction techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
Walmart
Vivian, LA
09.2019 - 05.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to ensure a visually appealing store environment.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Resolved customer complaints promptly, ensuring positive resolutions and maintaining loyalty.
- Trained new associates on store policies, procedures, and customer service standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Manager
Dairy Queen Grill & Chill
Vivian, LA
09.2012 - 12.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Educated customers on promotions and loyalty programs effectively.
- Monitored inventory levels and restocked items as needed.
- Enforced company policies and procedures regarding cash handling and customer service standards.
- Trained new employees on operating cash register and customer interaction techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Assistant Manager
Sonic
Shreveport, LA
09.2009 - 05.2011
- Assisted in daily operations to enhance team efficiency and service quality.
- Implemented training sessions for new staff, promoting adherence to operational standards.
- Monitored inventory levels, ensuring timely restocking and minimizing waste.
- Coordinated scheduling for staff shifts, optimizing coverage during peak hours.
- Evaluated customer feedback to identify areas for service improvement and staff training.
- Developed process documentation to streamline onboarding of new employees.
- Led efforts to maintain cleanliness and organization in food preparation areas.
- Supported management in implementing marketing strategies to increase customer engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Huntington High School
Shreveport, LA05.2007
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash register operation
- Cash handling and management
Timeline
Cashier
TA
04.2023 - 07.2024
Sales Associate
Walmart
09.2019 - 05.2022
Assistant Manager
Dairy Queen Grill & Chill
09.2012 - 12.2017
Assistant Manager
Sonic
09.2009 - 05.2011
High School Diploma -
Huntington High School