JAMIE MURRAY
Lake Saint Louis
Summary
Dynamic leader in healthcare revenue cycle and government programs with over seven years of progressive experience driving strategic initiatives that optimize revenue integrity, ensure regulatory compliance, and enhance patient financial access. Expertise in leading enterprise-wide Epic system integrations, spearheading denial recovery programs, and directing high-performing teams to consistently exceed financial and operational goals. Proficient in translating complex Medicaid, ACA, and IRS 501(r) regulations into scalable workflows and automation strategies, safeguarding institutional revenue while improving the patient experience. Committed to leveraging industry knowledge to foster innovation and deliver sustainable results in challenging healthcare environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Team Lead
CoxHealth
Springfield, MO
10.2025 - Current
- Lead enterprise-wide Epic readiness strategy, consolidating self-pay operations across clinical and hospital settings into a unified, compliant patient access model covering Medicaid, PE, ACA Marketplace, and 501(r) Financial Assistance programs.
- Designed and executed a denial recovery initiative that increased conversion rates from 0% to 48% within 120 days, restoring $2.56M in revenue and reducing state-level repeat denials through strategic escalations.
- Established comprehensive revenue integrity governance protocols preventing $2.8M in avoidable write-offs, accelerating cash flow, and enhancing audit readiness through prioritized triage and claims lifecycle management.
Patient Financial Navigation Team Lead
CoxHealth
Springfield, MO
12.2023 - 10.2025
- Directed and developed a 22-member distributed team managing Medicaid operations, driving approval rates from 89% to 99% by implementing standardized workflows, quality assurance frameworks, and performance analytics.
- Spearheaded root cause analyses with multi-departmental stakeholders to identify systemic barriers to patient access, leading to workflow redesigns that improved operational efficiency and patient outcomes.
- Orchestrated a rapid Medicare Low-Income Subsidy screening initiative, completing 900+ eligibility assessments in 48 hours, thereby facilitating timely medication access and preventing coverage gaps.
- Co-led Active Assist automation deployment, converting complex policy into actionable business rules that enhanced claims tracking, reduced manual workloads, and improved compliance adherence.
Patient Financial Navigator
CoxHealth
Springfield, MO
10.2021 - 12.2023
- Managed end-to-end patient coverage enrollment for Medicaid, ACA Marketplace, and IRS 501(r) Financial Assistance programs, processing over 1,100 applications and 260 eligibility screenings to reduce uncompensated care exposure.
- Functioned as key liaison with Missouri FSD Privacy & Security teams, ensuring compliance with Medicaid submission authorizations and maintaining organizational audit defensibility.
- Utilized SAP Bi Launch and Excel for detailed productivity and claims activity reporting, facilitating data-driven prioritization and accelerated case resolution.
Financial Counselor
CoxHealth
Springfield, MO
04.2020 - 10.2021
- Advocated for patients by securing 600+ financial assistance coverage applications and conducting 350+ eligibility screenings, significantly reducing self-pay risk and uncompensated care.
- Administered IRS 501(r) Financial Assistance determinations with audit-ready documentation, ensuring compliance and consistency in patient billing and revenue protection.
- Coordinated with billing and clinical departments to implement encounter-level adjustments, minimizing rework and enhancing revenue cycle accuracy.
Pre-Registration & Benefits Specialist
CoxHealth
Branson, MO
10.2018 - 04.2020
- Strengthened front-end revenue integrity by verifying patient eligibility and benefits for 100+ daily encounters, decreasing billing errors and enhancing point-of-service collections.
- Collaborated with registration and financial teams to optimize coordination of benefits (COB), improving patient responsibility estimates and collection readiness.
- Improved patient communication regarding financial obligations, enhancing satisfaction and reducing registration-related delays.
Clinical Office Assistant, Cox Heart Center
CoxHealth
Branson, MO
11.2017 - 10.2018
- Supported operational efficiency for a high-volume cardiology practice by managing scheduling, patient intake, and referral logistics, ensuring timely patient access and provider workflow continuity.
- Maintained meticulous documentation and HIPAA compliance, safeguarding data integrity and billing accuracy.
- Fostered effective communication among clinical, administrative, and patient stakeholders to enhance service delivery.
Education
High School Diploma -
Fort Zumwalt North High School
01.2008
Skills
- Revenue Cycle Optimization & Integrity
- Government Programs Compliance (Medicaid, ACA, 501(r))
- Denials & Recovery Management
- Cross-Functional Team Leadership
- Workflow Redesign & Process Improvement
- Data Analytics & Performance Reporting
- Epic Systems Implementation
- Stakeholder Engagement & Communication
- Microsoft Excel
- Microsoft Word
- Adobe Acrobat
- HIPAA compliance
Websites
Certification
- Certified Revenue Cycle Representative (HFMA)
- Certified Application Counselor (CMS)
Timeline
Patient Access Team Lead
CoxHealth
10.2025 - Current
Patient Financial Navigation Team Lead
CoxHealth
12.2023 - 10.2025
Patient Financial Navigator
CoxHealth
10.2021 - 12.2023
Financial Counselor
CoxHealth
04.2020 - 10.2021
Pre-Registration & Benefits Specialist
CoxHealth
10.2018 - 04.2020
Clinical Office Assistant, Cox Heart Center
CoxHealth
11.2017 - 10.2018
High School Diploma -
Fort Zumwalt North High School