Jamie Hanson
Columbia
Summary
Adaptable and organized professional with experience in customer service and data collection. Skilled in engaging with customers and gathering valuable insights to drive community-focused initiatives. Ready to leverage strong multitasking abilities to enhance operational efficiency.
Results-driven call surveyor with a strong background in conducting health surveys and ensuring customer satisfaction. Known for exceptional communication skills and ability to adapt quickly to changing environments, aiming to contribute to impactful community health outcomes.
Overview
12
12
years of professional experience
Work History
Call Surveyor
Center for Medical Epidemiology and Population Health
2025.11 - 2026.06
- Conducted anonymous health surveys for various state health departments over the phone.
- Was tasked with making at least 30 calls per hour.
- Convinced respondents to take the survey by telling them how it would help out their community.
- Recorded the record number for each call on a sheet and marked when I had a completed survey.
- Entered data received by respondents for the surveys
- Coded the results of calls regardless of whether I spoke to a person.
- Conducted surveys for both cell telephones and landline phones.
Sales Associate
Dollar General Store
2025.07 - 2025.10
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Processed transactions efficiently, providing accurate receipts and exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier/Sales Associate
Break Time Convenience Store
2024.02 - 2024.08
- Processed customer transactions accurately and efficiently using POS systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Trained new cashiers on register operations and customer service best practices.
- Monitored cash drawer for accuracy, ensuring balanced transactions at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Stock shelves, replace items on the roller grills, re-fill the coffee for customers.
- Checked IDs for age restricted product purchases.
Front-End Associate
Walmart
2023.06 - 2024.01
- Assisted customers in locating products and provided information about promotions.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Crew Member
Culver's Restaurant
2023.03 - 2023.06
- Provided exceptional customer service, ensuring guest satisfaction and prompt resolution of inquiries.
- Collaborated with team members to maintain cleanliness and organization in dining area and kitchen.
- Implemented process improvements for order accuracy, reducing wait times during peak hours.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
Special Education Paraprofessional
Columbia Public School District
2021.10 - 2023.03
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management strategies to maintain a conducive learning environment for all students.
- Collaborated with special education staff to develop and adapt instructional materials for curriculum accessibility.
- Monitored student progress and behaviors, providing feedback to educators on individual performance trends.
- Implemented behavioral intervention strategies to promote positive student interactions and self-regulation skills.
- Participated in professional development workshops to enhance skills in special education practices and methodologies.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Oversaw class of students in absence of instructor.
- Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student''s academic success and personal growth.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
Sales Associate
UNIQLO
2014.07 - 2016.08
- Assisted customers with product selection, ensuring a positive shopping experience.
- Managed inventory levels, restocking merchandise to maintain store presentation.
- Processed transactions efficiently, providing accurate receipts and exchanges.
- Collaborated with team members to achieve sales targets and enhance customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - General Studies
Evergreen Valley College
San Jose, CAHigh School Diploma -
Silver Creek High School
San Jose, CA2012-05
Skills
- Professional demeanor
- Active listening
- Adaptability and flexibility
- Effective communication
- Multitasking
- Customer service
- Time management
- Reliable and punctual
- Excellent people skills
- Cash handling
- Cash register operation
- Stocking and receiving
- Store opening and closing
- POS system operation
- Behavior management
- Helping students with special needs
- Calm and patient demeanor
- Teacher support
- Data collection
- Classroom support
- Special education
- Student supervision
- Relationship building
- Disability awareness
- IEP compliance
- Crisis management
- Educational support
- Reading intervention
- Multicultural awareness
- Literacy support
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Safe food handling
- Basic math
- Positive company representation
- Food running
- Beverage preparation
- Point of sale operation
Languages
English
Native or Bilingual
Japanese
Professional Working
Spanish
Elementary
Interests
- Graphic Design
- Baking
- Reading
- Volunteering
- Watching Movies and TV Shows
- Backpacking and Hiking
- Music
- Outdoor Recreation
- Cooking
- Martial Arts
- Web Development and Design
- Dancing
- I enjoy helping others and giving back to the community
- Video Gaming
- I enjoy cooking for friends and family gatherings
- Digital Art and Animation
- Mindfulness Practices
- Animal Care
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Participating in cultural exchange programs and homestays
- Strategy Games
- Learning new cooking techniques and expanding my culinary skills
Timeline
Call Surveyor
Center for Medical Epidemiology and Population Health
2025.11 - 2026.06
Sales Associate
Dollar General Store
2025.07 - 2025.10
Cashier/Sales Associate
Break Time Convenience Store
2024.02 - 2024.08
Front-End Associate
Walmart
2023.06 - 2024.01
Crew Member
Culver's Restaurant
2023.03 - 2023.06
Special Education Paraprofessional
Columbia Public School District
2021.10 - 2023.03
Sales Associate
UNIQLO
2014.07 - 2016.08
No Degree - General Studies
Evergreen Valley College
High School Diploma -
Silver Creek High School