Jamie Burns
Springfield
Summary
Dynamic professional with a proven track record at Grease Monkey, excelling in customer service and team leadership. Skilled in problem-solving and time management, I enhanced operational efficiency and customer satisfaction. Adept at training staff and managing inventory, I consistently delivered results while fostering a motivated team environment.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Grease Monkey
02.2025 - Current
- Assisted in daily operations, ensuring adherence to safety and quality standards.
- Supported team in maintaining efficient workflow and customer service excellence.
- Facilitated training sessions for new employees on tools and processes.
- Collaborated with management to implement process improvements and enhance efficiency.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Monitored inventory levels, placing orders to maintain stock availability.
Customer Account Manager
Aarons Sale and Lease
01.2024 - 01.2025
- Managed customer accounts, ensuring accurate billing and timely payments.
- Assisted customers in understanding lease agreements and product options.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Coordinated with delivery teams to schedule and track product deliveries.
Sales Agent
Gold Mountain
03.2013 - 01.2024
- Engaged customers through effective communication and active listening techniques.
- Identified customer needs to recommend suitable products and services.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained up-to-date knowledge of product offerings and promotions.
Education
High School Diploma -
Oakdale HIgh
Oakdale, CA06-1995
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Timeline
Assistant Manager
Grease Monkey
02.2025 - Current
Customer Account Manager
Aarons Sale and Lease
01.2024 - 01.2025
Sales Agent
Gold Mountain
03.2013 - 01.2024
High School Diploma -
Oakdale HIgh
military
Was in the Army from 1995-2001. I was stationed in Fort Leonard wood Mo.I was a heavy machine operator.