Jamie Ann Luebbert
Linn
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
18
18
years of professional experience
Work History
Commission Secretary
Department of Labor and Industrial Relations Commission
06.2016 - Current
- LIRC Office Manager
- Record keeper of full and true records of all Commission meetings, copies of rules, regulations, decisions and orders
- Supervise Clerical Staff
- Budget and Planning
- Managed scheduling and coordination of meetings for departmental staff and stakeholders.
- Facilitated communication by drafting correspondence and preparing official documents.
- Organized and maintained comprehensive filing systems for efficient record-keeping.
- Assisted in the preparation of reports by compiling data from various sources.
Special Assistant/Clerical Assistant
Department of Labor and Industrial Relations, Labor & Industrial Relations Commission
06.2016 - Current
- Clerical support for the LIRC
- Proofread orders, letters and other miscellaneous documents prepared by attorneys for Employment Security and Workers’ Compensation
- Proficient in Adobe Pro, which includes redaction of confidential information, page numbering, and combining documents
- Handle calls from claimants, employers, and attorneys
- Involved in LIRC team development of new system for Workers’ Compensation System
Administrative Office Support Assistant
Department of Labor and Industrial Relations, Office of General Counsel
08.2013 - 06.2016
- Assistant to General Counsel of Department of Labor & Industrial Relations and five (5) Assistant General Counsel
- Notary Public
- Proofread briefs, letters and other miscellaneous documents prepared by attorneys
- E-file briefs, entry of appearances, motions and miscellaneous real estate case information
- Department Coordinator for Missouri Ethics Commission filing responsibilities
- Schedule and maintain calendars, organize travel for staff (booking state vehicles, and contact appropriate staff to book hotels)
- Process confidential documents, sunshine request, mail, scanning, order supplies, open and distribute mail, process invoices for payment
Administrative Office Support Assistant
Department of Labor and Industrial Relations, Division of Employment Security
01.2010 - 08.2013
- Assist Chief of Unemployment Insurance Programs, Chief of Quality Control, and eight (8) Claims Programs Managers
- Maintain staff calendars, schedule meetings, and teleconferences
- Responsible for training new Senior Office Support Assistants and creating training manuals for Senior Support Staff
- Proofread documents that are sent to constituents from the Director's office, and proofread forms that are going to be published on the Department Website
- Organize training material for approximately three hundred (300) Regional Claims Center Staff
- Organize travel for UI Programs and Quality Control staff (book state vehicles, contact appropriate staff to book hotels/air travel)
- Handled calls from claimants, employers, and Legislative Representatives about Unemployment Claims and direct calls to appropriate staff
Senior Office Support Assistant/Docket Clerk
Department of Labor and Industrial Relations, Division of Workers’ Compensation
07.2007 - 12.2010
- Assist six (6) Administrative Law Judges
- Schedule Workers’ Compensation hearings, pre-hearings, mediations and conferences in AICS system
- Create Excel spreadsheets, data entry of hearing, pre-hearing, mediation and conference forms
- Handle calls from attorneys and claimants regarding workers’ compensation cases
- Responsible for opening and distributing mail, and maintain Workers’ Compensation files
- Office Support Assistant – August 2004 – July 2007
- Answer telephone, maintain unit calendar, customer service
- Use Access, Word, Excel, PowerPoint, maintaining Workers’ Compensation database (AICS)
- Archive files, draft letters, mailroom duties, proof of coverage back up, EDI back up, maintaining file room
- Maintain Self-Insurance files and review Self-Insurance Annual Report documents
- Process checks when external customers request Workers’ Compensation information
- Create distribution list from Access database for mass emails
- Responsible for training new employees in related fields
Education
High School Diploma -
Crystal City High School
Crystal City, MO05.1996
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
Commission Secretary
Department of Labor and Industrial Relations Commission
06.2016 - Current
Special Assistant/Clerical Assistant
Department of Labor and Industrial Relations, Labor & Industrial Relations Commission
06.2016 - Current
Administrative Office Support Assistant
Department of Labor and Industrial Relations, Office of General Counsel
08.2013 - 06.2016
Administrative Office Support Assistant
Department of Labor and Industrial Relations, Division of Employment Security
01.2010 - 08.2013
Senior Office Support Assistant/Docket Clerk
Department of Labor and Industrial Relations, Division of Workers’ Compensation
07.2007 - 12.2010
High School Diploma -
Crystal City High School