Ja'Mesha Cain
Kansas City
Summary
Dedicated and certified NRCMA seeking a position to deploy hands-on clinical and administrative skills, delivering high quality patient care while supporting dynamic healthcare teams.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Collections Customer Service Representative
Internal Revenue Service
Kansas City, Mo
01.2017 - Current
- Answer inbound calls, educate taxpayers and legal representatives of compliance action for the future, set up payment plans, enforce tax compliance, initiate levies and Notice of Federal Tax Liens, Entered data accurately into systems, determine taxpayers' ability to pay delinquent accounts and take action required to close accounts, make outgoing contact with taxpayers and/or their representatives responding to IRS contact regarding delinquent accounts,Analyzed information to determine actions and takes corrective actions such as, requests credit transfers, recomputes tax, penalty and interest (including restricted interest)., Research IDRS (Interactive Data Retrieval System) performed security and disclosure
- Managed inbound and outbound communication to resolve taxpayer inquiries efficiently.
- Processed payment plans and negotiated settlements to facilitate tax compliance.
- Collaborated with cross-functional teams to streamline collection processes and enhance customer experiences.
Education
NRCMA - Medical Assistant
Concorde Career College
Kansas City, Mo11-2026
Certified Phlebotomy Technician - Phlebotomy
KC School of Phlebotomy
Kansas City,MO01-2026
High School Diploma -
Tolbert Preparatory Academy
Kansas City, Mo05-2011
Skills
- Insurance verification
- EHR management
- Appointment scheduling
- Data entry
- Front-office communication
- Multi-line phones
- Medical terminology
- Patient intake
- Chart filing
- Infection control
- Specimen processing
- Basic wound care
- Sterilization techniques
- Vital signs measurement
- EKG recording
- Phlebotomy skills
- CPR
Certification
Certified Phlebotomy Technician
Timeline
Collections Customer Service Representative
Internal Revenue Service
01.2017 - Current
NRCMA - Medical Assistant
Concorde Career College
Certified Phlebotomy Technician - Phlebotomy
KC School of Phlebotomy
High School Diploma -
Tolbert Preparatory Academy
Additional Qualifications
- Clean work Environment
- Team player
- Assertive
- Active Listener
- Empathy and Compassion
- Cultural Competence
- Adaptable and Flexible
- Clear Verbal Communication
Presidents list
Concorde Presidents List