James Williams

• Exceeded sales goals through effective time management and resource allocations.
• Managed team of sales representatives, providing guidance, coaching and support.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Connected with prospects through trade shows, cold calling and local-area networking.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Prepared sales presentations for clients showing success and credibility of products.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Managed revenue models, process flows, operations support, and customer engagement strategies.

• Manage all departments in the showroom as directed by the Sales Manager
• Reviewing sales including margins, volume, quotas, and closing ratios while suggesting future goals
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

• Manage church soundboard, microphones, and all other technical duties
• Produce church recordings for Sunday service and special church functions
• Provide security to Pastor and other church members
• Coordinate external and internal security measures to ensure church members and guests are safe at all times.
• Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
• Collaborated with producers and performers to determine and achieve desired sound for productions.

• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas required to work in one or multiple queues/skill sets over various customer contact channels
• Responsible for improving customer retention through programs and service provided to the customer
• Continually maintain working knowledge of all company products, services and promotions
• Utilize operational systems to process purchases of AT&T products and services
• Call monitoring / quality control using Speech Analytic software
• Evaluate customer and business needs and churn risk
• responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

Customer service manager for call centers in Alabama, South Carolina, and Maryland Heights MO.

• Call monitoring / quality control using Speech Analytic software. Utilized customer feedback to inform changes and improvements to customer success plans.
• Monitored customer progress and addressed customer inquiries with timely and accurate updates.
• Collaborated with sales and product teams to address customer success objectives.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Prospecting new businesses and existing clients, representing AT&T selling print and digital products to local business customers
• Meeting aggressive sales objectives and productivity requirements including new customer acquisition and customer retention
• Consulting with businesses to obtain pertinent information about the business itself, potential markets, problems faced in doing business, current advertising and results from it
• Accurately preparing forms, and letters, handling detailed paperwork and executing contracts for billing
• Handling an aggressive work schedule of daily sales contacts - ability to prioritize and organize work - critical
• Cold calling/prospecting experience.