JAMES WHEELER
Florissant
Summary
Experienced sales professional with a strategic mindset, skilled at building strong relationships and providing exceptional customer service. Demonstrated ability to effectively communicate and negotiate, resulting in consistent sales growth over a 5-year period. Seeking a career opportunity to contribute to achieving and surpassing company goals, while further honing leadership skills. Eager to showcase expertise and continue developing as a mentor and leader within the organization.
Overview
8
8
years of professional experience
Work History
Sales Lead/ Store specialist
Spectrum
08.2022 - 04.2024
- Responsible for selling all Spectrum product services within a timely manner
- Responsible for mobile phone sales to customers with existing or new internet service
- Responsible for selling ancillary such as Apple TVs, wire maintenance, and battery backups
- Actively and consistently supported all efforts to simplify and enhance the customer experience
- Assisted clients in understanding their available options and selecting the right service plans for their needs
Risk Selection Analyst
Elite Sales Processing
11.2021 - 08.2022
- Responsible for answering incoming calls and initiating outbound calls to complete telephone inspections as requested by ESP clients for risk selection
- Required to meet company goals and expectations for production requirements
- Ability to make decisions regarding health histories, by evaluating answers to health questions, prescription drug profiles, and/or the ability to collect full health histories to be used for underwriting purposes
- Responsible for following privacy laws and FCRA
- Ability to maintain a high level of accuracy and meet company goals for quality expectations as set by management
- Ability to navigate ESP workflow and other systems when required
Sales Lead
The Edge Fitness Clubs
02.2020 - 04.2022
- #1 Membership Salesman in the St
- Ann location
- Responsible for club and personal membership goals by executing all areas of the Edge sales process, creating urgency to join the gym
- Mentor, Coach, teaching and assisting the Assistant General Manager to train the Front Desk employees and develop and improve sales and customer service skills
Sales Associate /Customer Service Rep.
Spectrum
04.2018 - 01.2020
- Responsible for selling all Spectrum product services within a timely manner
- Responsible for mobile phone sales to customers with existing or new internet service
- Responsible for selling ancillary such as Apple TVs, wire maintenance, and battery backups
- Actively and consistently supported all efforts to simplify and enhance the customer experience
- Assisted clients in understanding their available options and selecting the right service plans for their needs
- Moved up to sales mentor after one year of employment during my first month of eligibility
- As a sales mentor my responsibilities included:
- O Assisting in training new employees in the everyday duties as a sales representative
- O Answering and solving the new hires' issues that would occur during the new hire calls such as system issues or general call flow and hesitation
- O Created a performance plan to assist new hires in identifying their strengths and weaknesses to coach them in the right direction
General Manager
Club Fitness
11.2016 - 01.2018
- Promoted to General Manager after one month of being an Assistant General Manager and achieving the goal of 100% for the first time at the Wood river location in over a year and a half and continued that 100% goal for 5 months straight
- Goals were based on the number of memberships, and type of membership
- Responsible for management of all sales and memberships at The Club Fitness Wood River location while coaching, mentoring, and managing the Assistant GM and Fitness Manager
- Responsible for inventory, total revenue, and time sheets at the Wood River Location
- Responsible for staffing, mentoring, and creating a schedule that best fits the needs of the staff and company payroll
- Conducted weekly sales meetings and generated a workforce plan for my team’s success for the week/month
- Fulfilled administrative duties including reviewing data for accuracy, filing paperwork, and scheduling client meetings
- Assisted existing and new customers to discover their needs and explained the available options and helped them select the right service plans for their needs
Assistant General Manager
Club Fitness
09.2016 - 11.2016
- Responsible for all sales activity in Club Fitness Wood River
- Accepted and processed customer payments in cash, credit cards, and checks, checking for validity
- Responsible for 10 memberships and 2 Jumpstarts ($100 upfront for 4 personal training sessions) a day
- Responsible for an individual monthly goal based on how many memberships I sold a month of 100%
- Followed up with customers ensuring their satisfaction with their purchases
- Conducted market research to learn about current trends and to perform sales activities accordingly
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Increased sales by 40 % through the development and implementation of strategic plans
Front Desk Attendant
Club Fitness
05.2016 - 09.2016
- Responsible for greeting customers and members and quickly responding to their requests to enhance their customer experience
- Responsible for selling 15 memberships per month when there are no managers available
- Exceeded the 15-membership goal every month, and was promoted to Assistant General Manager in 4 months of employment
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Followed up with delinquent customers to receive payments on their memberships
- Responsible for calling all manager appointments to ensure their arrival 1 hour before the appointment
- Responsible for the general cleanliness and upkeep of the gym and the machinery
Education
High School Diploma -
North County Christian School
Associate Of General Studies -
Florissant Valley Community College
Skills
- Quick learner
- Energetic and organized
- Attention to detail
- Solid verbal communication
- Collaborative team member
- Strive for Customer Satisfaction
Timeline
Sales Lead/ Store specialist
Spectrum
08.2022 - 04.2024
Risk Selection Analyst
Elite Sales Processing
11.2021 - 08.2022
Sales Lead
The Edge Fitness Clubs
02.2020 - 04.2022
Sales Associate /Customer Service Rep.
Spectrum
04.2018 - 01.2020
General Manager
Club Fitness
11.2016 - 01.2018
Assistant General Manager
Club Fitness
09.2016 - 11.2016
Front Desk Attendant
Club Fitness
05.2016 - 09.2016
High School Diploma -
North County Christian School
Associate Of General Studies -
Florissant Valley Community College
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