James Stewart
Excelsior Springs
Summary
I excel in emergency maintenance and customer satisfaction, leveraging problem-solving and teamwork to enhance operational efficiency. My expertise spans fuel system repair to preventive maintenance, significantly reducing downtime and fostering strong client relationships.
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Offering strong candidate profile for technical roles, eager to learn and grow in hands-on environment. Brings ability to quickly grasp complex technical concepts and apply problem-solving skills to troubleshoot and maintain equipment. Ready to use and develop technical skills and problem-solving abilities in Field Technician role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Service Technician
Kirby-Smith Machinery
03.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $8,000.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Developed and implemented customized service plans to meet customer needs.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Enhanced customer loyalty by providing personalized follow-ups after major service interventions, ensuring satisfaction and system performance.
Diesel Technician
Republic Services
08.2020 - 03.2023
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Refined diagnostic skills across various diesel engine models, ensuring accurate identification of underlying issues for targeted repairs.
- Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
- Completed warranty services and submitted required paperwork.
- Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
- Removed components and completed repairs or installed new replacements.
- Reduced vehicle downtime by implementing efficient preventive maintenance procedures for diesel engines.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Developed expertise in electronic control systems, enabling accurate troubleshooting of advanced diesel engine issues.
Diesel Equipment Technician
United States Marine Corps
06.2011 - 09.2019
- Increased customer satisfaction by providing timely maintenance and repair services for their diesel-powered equipment.
- Optimized inventory management by accurately tracking parts usage and reordering supplies as needed.
- Upgraded shop efficiency by implementing improved organization strategies for tools and parts storage systems.
- Demonstrated adaptability when tackling diverse projects involving different makes/models of diesel-powered equipment within tight deadlines successfully.
- Collaborated with team members to complete complex repairs and installations on various diesel equipment models.
- Performed thorough diagnostic tests using advanced tools to identify issues within the diesel engine system accurately.
- Ensured workplace safety by following established procedures and guidelines during all repair tasks.
- Supported fellow technicians in addressing challenging repair tasks through collaborative problem-solving approaches.
- Improved equipment reliability through regular inspections, diagnostics, and preventative maintenance tasks.
- Gained extensive knowledge of various diesel engine systems, enabling effective problem-solving when faced with new challenges.
- Streamlined workflow processes by efficiently organizing tools, equipment, and workspace areas.
- Continually updated technical expertise through ongoing training programs, seminars, and industry publications.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Troubleshot systems, traced problems and diagnosed root causes.
- Rebuilt diesel engines to enhance longevity, ensuring optimal performance for clients'' heavy-duty machinery needs.
- Completed warranty services and submitted required paperwork.
- Assessed engines to inform preventive maintenance work.
- Diagnosed mechanical problems for repair or replacement.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
Education
High School Diploma -
Smithton School
Smithton, MO05-2011
Skills
- Problem-solving
- Fuel system repair
- Preventive maintenance proficiency
- Troubleshooting and repair
- Workplace safety
- Field repairs
- Customer service
- Exhaust system repair
- Troubleshooting skills
- HVAC systems maintenance
- Teamwork and coordination
- Fleet management experience
Certification
- OSHA Safety Certification - Occupational Safety and Health Administration.
- MSHA Certified
- Tier 4 Interim Expert
- Tier 4 Final Expert
Timeline
Field Service Technician
Kirby-Smith Machinery
03.2023 - Current
Diesel Technician
Republic Services
08.2020 - 03.2023
Diesel Equipment Technician
United States Marine Corps
06.2011 - 09.2019
High School Diploma -
Smithton School
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