James Stephens
O'Fallon
Summary
Meticulous supervisor with over 20 years of experience in the Auto Damage industry. Proficiencies in creating positive workplace culture, and high performing teams. Effective leader and problem solver dedicated to streamlining operations to decrease costs and promote customer satisfaction. History of success coordinating CAT Teams during natural disaster situations. Highly committed with hardworking mentality.
Overview
20
20
years of professional experience
Work History
Auto Damage Manager
GEICO
12.2003 - Current
- Improved customer satisfaction by efficiently managing auto damage claims and providing timely updates to clients.
- Reduced claim processing time for faster resolutions, streamlining workflows and prioritizing urgent cases.
- Developed strong relationships with body shops, ensuring efficient communication and seamless collaboration for vehicle repairs.
- Implemented cost-saving measures in the repair process, negotiating with vendors for better pricing and monitoring material usage.
- Oversaw a team of adjusters, providing guidance and support to ensure accurate damage appraisals and prompt claim settlements.
- Managed multiple projects simultaneously while adhering to tight deadlines for claim resolution, maintaining optimal efficiency under pressure situations.
- Boosted overall team morale by promoting a positive work environment that encouraged open communication among team members regarding challenges faced during daily tasks.
Education
Bachelor of Science - Business And Marketing
Missouri State University
Springfield, MO12.1992
Skills
- Strong Analytical Skills
- Team development and supervision
- Organizational abilities
- Multitasking & Time Management Abilities
- Reports generation and analysis
- Customer Service
- Emergency Response - CAT Duty Coordination
- Performance Tracking and Evaluation
- Professionalism & Reliability
- Work Planning and Prioritization
Timeline
Auto Damage Manager
GEICO
12.2003 - Current
Bachelor of Science - Business And Marketing
Missouri State University
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