James Roberts
Troy
Summary
To help the center in any way possible. To become a great teammate and use my skills that I have developed over my career to help the crew.
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Experienced with emergency communication systems, crisis management, and team coordination. Utilizes strategic thinking and quick decision-making to ensure efficient response times. Track record of maintaining calm and effective communication in high-stress scenarios.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Mr. Friday's Trucking
Troy, MO
07.2018 - Current
- Managed daily operations of trucking business, ensuring compliance with safety regulations.
- Developed and implemented efficient routing plans to optimize delivery schedules.
- Coordinated maintenance schedules for fleet vehicles, reducing downtime and repair costs.
- Trained new drivers on best practices and company policies to enhance performance.
- Oversaw financial management, including budgeting and expense tracking for operational efficiency.
- Established strong relationships with vendors and clients to ensure reliable service delivery.
- Managed day-to-day business operations.
911 Dispatcher, Trainer, Supervisor, Director
Lincoln Co 911
Troy, MT
10.2009 - 12.2024
- Using the M.U.L.E.S system for entering warrants, ex partes, etc.
- Experienced in using a 2 way radio
- Provided on-the-job training and coaching to develop new dispatchers.
- Assessed caller needs quickly, providing critical information to emergency services.
- Collaborated with law enforcement, fire, and medical teams to ensure timely responses.
- Trained new dispatchers on protocols, software systems, and emergency procedures.
- Implemented process improvements resulting in enhanced response times and service efficiency.
- Monitored radio communications to relay vital information to field units during emergencies.
- Conducted quality assurance checks on call handling to maintain high service standards.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Operated multi-line phone systems to receive emergency calls and dispatch appropriate responders.
- Supervised daily operations of emergency dispatch team to ensure timely response to calls.
- Coordinated scheduling and resource allocation for optimal coverage during peak hours.
- Increased dispatcher job satisfaction through recognition programs and promoting professional development opportunities.
- Implemented new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
Education
High school Graduate -
Buchanan High School
Troy, MO01-1993
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Quincy Univ
01-1994
Skills
- Certified EMD, EFD, EPD thru Priority Dispatch, MULES certified, CPR certified, have been used as the center trainer to train all new hires, assisted it grant writing, have been awarded Dispatcher of the Year twice for Lincoln Co, Selected to do the everyday up keep for the center website and Facebook page
- Operations management
- Documentation and reporting
- Hiring
- Staff training and development
- Strategic planning
- Payroll processing
- Human resources
- Budget development
Timeline
Owner/Operator
Mr. Friday's Trucking
07.2018 - Current
911 Dispatcher, Trainer, Supervisor, Director
Lincoln Co 911
10.2009 - 12.2024
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Quincy Univ
High school Graduate -
Buchanan High School