James Rhoads
Springfield
Summary
Dynamic training facilitator with proven success in designing impactful programs. Expertise in content creation and program evaluation, fostering collaboration to enhance team performance.
Overview
24
24
years of professional experience
Work History
Training Facilitator
Russell Cellular
Battlefield, MO
10.2025 - Current
- Designed and delivered training programs to enhance employee skills and performance.
- Developed comprehensive training materials tailored to diverse learning styles and needs.
- Facilitated workshops that improved team collaboration and communication effectiveness.
- Evaluated training outcomes to refine programs and ensure alignment with organizational goals.
- Collaborated with training team to ensure standardization of training process for all team members.
Training Assistant Manager
Russell Cellular
Battlefield, MO
01.2023 - 10.2025
- Developed and delivered training materials for new and existing employees to enhance onboarding experience.
- Coordinated logistics for training sessions, ensuring timely availability of resources and equipment.
- Assisted in conducting needs assessments to identify skill gaps among team members.
- Facilitated workshops to improve employee knowledge on products and services offered by the company.
- Fostered a culture of compassionate accountability through firm expectations and soft approach.
Training Coordinator
Russell Cellular
Battlefield, MO
07.2022 - 12.2022
- Developed and implemented training programs to enhance employee performance and product knowledge.
- Coordinated scheduling and logistics for training sessions, ensuring optimal attendance and resource allocation.
- Evaluated training effectiveness through participant feedback and assessments, refining content as needed.
- Collaborated with department heads to identify training needs aligned with organizational goals.
Customer Service Representative
Russell Cellular
Battlefield, MO
03.2022 - 07.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Recommended products and solutions to customers and encouraged visits to retail stores to drive revenue.
- Received average of 50-60 incoming phone calls daily.
- Built relationships and rapport with customers to encourage buying behavior.
Retail District Manager
Acosta Sales & Marketing
Springfield, MO
08.2020 - 03.2022
- Led strategic initiatives to enhance operational efficiency across multiple retail locations.
- Developed and implemented training programs for district staff, improving team performance and service delivery.
- Analyzed sales data to identify trends, optimizing inventory management and merchandising strategies.
- Collaborated with cross-functional teams to execute promotional campaigns, driving brand visibility and customer engagement.
- Wrote schedules and processed payroll.
Housekeeper
The Township Senior Living
Battlefield, MO
02.2020 - 08.2020
- Maintained cleanliness and sanitation standards in resident living areas.
- Managed laundry operations, ensuring timely processing of linens and personal items.
- Implemented efficient cleaning schedules to optimize workflow and enhance resident satisfaction.
- Trained new staff on best practices for housekeeping duties and safety protocols.
- Conducted life-enrichment activities with residents.
Shipping and Receiving Specialist
Natoli Engineering Company
St. Charles, MO
10.2018 - 02.2020
- Coordinated shipping and receiving operations to ensure timely delivery and accuracy of shipments.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Implemented safety protocols for handling hazardous materials, enhancing workplace compliance.
- Trained new staff on operational procedures and best practices in shipping and receiving.
- Streamlined packing processes, reducing processing time and improving overall efficiency.
- Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.
- Oversaw quality inspections of incoming and outgoing shipments, ensuring adherence to company standards.
- Loaded and unloaded trailers with heavy machinery.
Overnight Assistant Manager
QuikTrip
St. Louis, MO
08.2014 - 09.2018
- Supervised overnight operations, ensuring compliance with safety and security protocols.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed inventory levels, conducting regular stock audits to maintain product availability.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Performed nightly cash and lottery audits
- Ordered and rotated product to ensure freshness and maintain quality standards of food products
Assistant Kitchen Manager
Garbo's Pizzeria
Springfield, MO
06.2011 - 07.2014
- Coordinated kitchen operations to ensure timely food preparation and delivery.
- Trained staff on food safety standards and proper cooking techniques.
- Streamlined inventory management processes to reduce waste and improve efficiency.
Clerk
QuikTrip
St Louis, MO
04.2004 - 06.2011
- Processed customer transactions efficiently, ensuring accurate cash handling and prompt service.
- Maintained stock levels and organized product displays to enhance customer experience.
- Assisted in training new staff on operational procedures and customer service standards.
- Implemented inventory management practices that reduced stock discrepancies and improved availability.
Busser
The Cafe Sports Grill and Bar
St Louis, MO
06.2002 - 04.2004
- Cleaned and organized dining areas to enhance guest experience.
- Assisted servers by efficiently delivering food and beverages to tables.
- Maintained stock levels of utensils, napkins, and condiments for service readiness.
- Collaborated with kitchen staff to ensure timely clearing of tables post-service.
Education
High School Diploma -
Rockwood Summit High School
Fenton, MOSkills
- Activity planning
- Human resources
- Program evaluation
- Assessments administration
- Content and instructional design
- Proficient in MS Office
- Trainer coaching
- Training needs analysis
- Creativity and innovation
- Curriculum development
- Lecturing skills
- Program design
- Training facilitation
- Verbal and written communication
- Feedback collection
Timeline
Training Facilitator
Russell Cellular
10.2025 - Current
Training Assistant Manager
Russell Cellular
01.2023 - 10.2025
Training Coordinator
Russell Cellular
07.2022 - 12.2022
Customer Service Representative
Russell Cellular
03.2022 - 07.2022
Retail District Manager
Acosta Sales & Marketing
08.2020 - 03.2022
Housekeeper
The Township Senior Living
02.2020 - 08.2020
Shipping and Receiving Specialist
Natoli Engineering Company
10.2018 - 02.2020
Overnight Assistant Manager
QuikTrip
08.2014 - 09.2018
Assistant Kitchen Manager
Garbo's Pizzeria
06.2011 - 07.2014
Clerk
QuikTrip
04.2004 - 06.2011
Busser
The Cafe Sports Grill and Bar
06.2002 - 04.2004
High School Diploma -
Rockwood Summit High School