James Miller
Blue Springs
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
7
7
years of professional experience
Work History
Assistant Manager Ops
Dollar Tree
Blue Springs
08.2024 - 06.2025
- Assisted in overseeing daily operations of the business, ensuring efficient and smooth workflow.
- Supervised a team of 10 employees, providing guidance and support to ensure high-quality work performance.
- Managed inventory levels, monitored stock availability, and coordinated with suppliers to maintain optimal stock levels.
- Ensured compliance with company policies, industry regulations, health & safety standards at all times.
- Handled customer inquiries, complaints, or issues promptly and professionally to ensure customer satisfaction.
- Participated actively in meetings or conferences related to operational improvements.
- Maintained accurate records of financial transactions including cash handling procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Kept a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Store Manager
Scrubs & Beyond
Independence
05.2022 - 06.2024
- Proficient in opening/closing the store and cash handling process according to corporate standards.
- Trained and coached new hires along with assisting Regional Manager with projects.
- Managed the complete process as a manager: balance employee hours, shipments, store promotions, set planograms to corporate standards.
- Monitored daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw a loyalty program that boosted repeat business and increased overall sales revenue.
- Made 10 to 15 calls to customers about rewards points to use in-store.
Full Time Support Lead
Five Below
Independence
10.2021 - 04.2024
- Paid attention to detail from stocking shelves to cleanliness of the sales floor and back room.
- Oversaw daily store operations to ensure compliance with company standards.
- Processed truck delivery, planograms and yearly inventory.
- Proficient with the POS, including opening/closing registers and night deposits.
- Assisted management with hiring new team members.
- Answered 10 to 15 daily calls about online orders for pickup.
Merchandise Sales Associate
TJ Maxx
Blue Springs
02.2022 - 07.2022
- Maintained overall customer service at the register and the sales floor.
- Stayed up-to-date on current promotions, sales events, and product launches to better inform customers of available deals or new items.
- Demonstrated proficiency in operating point-of-sale systems, accurately processing transactions and maintaining balanced cash registers.
- Greeted all customers entering the store warmly, creating a welcoming atmosphere that encouraged repeat visits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Answered 10 phone calls about returns and returns policy.
Cloth Sorter
Red Racks Thrift Store
Blue Springs
05.2019 - 02.2022
- Sorted through donations for best quality pieces.
- Hung 50 to 100 articles of clothing onto z-racks for tagging and pricing.
- Kept sorting area clean of obstacles and debris.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Operated pallet jacks to move large and heavy items for sorting.
- Inspected items for damage or defects before sorting as part of quality control process.
Instore Retail Banking Personal Banker 1
Academy Bank
Blue Springs
03.2018 - 03.2019
- Delivered 'Fast, Easy, and Personal' customer service consistent with Academy Bank standards.
- Promoted banking products in and around the banking center.
- Performed banking transactions for customers.
- Protected all of the banking standards with personal and private information of our customers, vendors and associates.
- Answered about 10 incoming calls about customer payments and account setup charges.
- Provided customers with additional information regarding account services.
Education
Diploma - Business Administration/Accounting
National American University
Independence, MODiploma - Pharmacy Technician
Vatterott College
Kansas City, MODiploma - General studies
William Chrisman High School
Independence, MOSkills
- Stocking
- Customer service
- Money handling
- Team leadership
- Customer relations
- Staff training and development
- Staff supervision
- Retail operations
- Employee scheduling
- Operations management
- Retail operations management
Timeline
Assistant Manager Ops
Dollar Tree
08.2024 - 06.2025
Store Manager
Scrubs & Beyond
05.2022 - 06.2024
Merchandise Sales Associate
TJ Maxx
02.2022 - 07.2022
Full Time Support Lead
Five Below
10.2021 - 04.2024
Cloth Sorter
Red Racks Thrift Store
05.2019 - 02.2022
Instore Retail Banking Personal Banker 1
Academy Bank
03.2018 - 03.2019
Diploma - Business Administration/Accounting
National American University
Diploma - Pharmacy Technician
Vatterott College
Diploma - General studies
William Chrisman High School