Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

James Miller

Mexico

Summary

Dynamic Field Operations Supervisor with Spectrum, skilled in operations management and customer relationship development. Achieved top ten scorecard rating by enhancing team productivity and implementing effective training programs. Proficient in logistics management and committed to safety oversight, fostering a culture of continuous improvement and operational efficiency. Professional operations supervisor known for driving operational excellence and improving field processes. Combines results-oriented mindset with strong focus on teamwork and adaptability. Valued for excellent leadership and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Field Operations Supervisor

Spectrum
01.2024 - Current
  • Manages field operations for successful project completion, ensuring timely delivery and customer satisfaction.
  • Establishes a system for tracking equipment aging in real-time, minimizing supply shortages while reducing excess stock.
  • Enforces policies aligned with regulatory requirements as well as internal initiatives aimed at sustainable business practices.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Ensures responsiveness and first-time resolution to installations and trouble call work orders while adhering to company quality and safety standards.
  • Ensures quality control checks are completed satisfactorily; resolves escalated customer problems as necessary.
  • Provides quality assurance support and direction to field employees regarding new or existing technologies.
  • Performs field safety observations and quality control checks in accordance with company requirements.
  • Resolves and proactively prevents customer escalations.
  • Determines plant locations and work performed, through the use of online platforms like Magellan, Prism, and AsBuilts; taking initiative in coordination with local teams to see field projects to completion.
  • Establishes positive employee relations through effective individual and team communication and provide ongoing support.
  • Regularly observes and mentors employees in regard to safety, quality, productivity and well-being.
  • Coordinates and reinforces employee training to ensure Technical Quality Assurance (TQA) standards are met.
  • Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback and documents conversations.
  • Ensures technicians have and maintain necessary company-issued tools and equipment.
  • Facilitates cross-functional communications and cooperation with internal departments and our service partners.
  • Instills knowledge of all company products and services.
  • Maintains records and documents in accordance with company policies and procedures accessible and organized at all times.
  • Adheres to industry specific local, state, and federal regulations, as applicable in specific areas.
  • Knows, understands and follows company policies.
  • Collaborated with management to develop strategic plans for operational improvements, driving long-term success in the organization.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Implemented and maintained high standards of quality in all areas.
  • Facilitated warehouse location functionality between internal departments, maintaining onsite records and inventory while keeping location organized and clean.
  • Successfully ordering product within company budget.
  • Created, spearheaded and supervised employee recognition programs and safety committees.
  • Met with senior management to determine needs and develop roadmaps.
  • Investigated and reported on accidents, injuries and near-miss incidents.
  • Led team of field technicians successfully, attributing to top ten scorecard rating amongst peers.
  • Oversaw daily operations at the job site, keeping team production moving at optimal pace.
  • Administered disciplinary actions to workers violating safety regulations and company policies.
  • Supervised a team of technicians, maintaining high-quality work standards and promoting safe practices in the field.
  • Coordinated with other supervisors to allocate resources effectively, minimizing downtime and maximizing productivity.
  • Streamlined communication between departments, fostering collaboration and efficient problem solving.

Field Technician V

Spectrum
02.2021 - 01.2024
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Exceeded expectations with excellent communication skills, keeping team members and internal departments informed throughout the entire resolution process of assigned projects.
  • Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
  • Improved team productivity by taking initiative volunteering to lead training sessions that come about on new technology and best practices.
  • Promoted culture of continuous improvement, leading by example and encouraging innovation within team.
  • Worked with diverse types of weather and ground conditions.
  • Under minimal supervision, performed basic to complex installation, troubleshooting & repair of video, internet, phone services from tap to CPE or other demark locations for residential fiber & small to medium commercial customers.
  • Test & repaired network hardware for commercial customer services, as well as internal services within Charter Facilities.
  • Provided exceptional service to customers as well as their technical reps, ensuring that Charter services interface as expected with business systems.
  • Coordinated with customer site management for physical site surveys and conduct surveys on as needed basis.
  • Performed basic to complex installation of & troubleshoot/repair coax based phone, internet and video services in a residential and commercial environment (small to medium businesses) from the tap to the connection of CPE; including but not limited to, all necessary wiring of both interior & exterior associated equipment in the forward & return signal path of the customer premise network.
  • Surveyed, installed, & maintained Wi-Fi Network products to include routers, gateway servers, Ethernet switches & wireless access points & other components within HFC-based customers.
  • Performed all work as necessary to conform to quality, security & safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC & following procedures as outlined in the CPNIQ, TQA, NEC, NESC, other Installation, Technical Operations, Safety Manuals & Employee Handbook).
  • Adhered to TQA standards in accordance to company policy.
  • Followed security procedures to prevent any unauthorized services.
  • Assisted in providing mentoring to non-commercial focused members of the Technical Operations teams.
  • Utilized and demonstrated proficiency with tasks, tools, test equipment & information that will enhance business results.
  • Maintained accurate records including time worked, daily logs, gas sheets as required; properly recorded all required information on data devices and/or work orders.
  • Operated communications device in accordance with company policies.
  • Operated a company vehicle in a safe & responsible manner; Clean, maintain, stock, & secure assigned vehicle & equipment, in accordance with company policies.
  • Performed repair & maintenance on voice systems; Installing, uninstalling & reconnecting NEU devices and backup powering; Initiating DHCP script.

Education

No Degree - Ministry

Ozark Christian College
Joplin, MO
05-2028

High School Diploma -

Iberia R-V
Iberia, MO
05-2016

Skills

  • Customer relationship development
  • Coaching skills
  • Operations management
  • Project leadership
  • Training and coaching
  • Safety oversight
  • Schedule management
  • Work planning
  • Operations planning
  • Schedule coordination
  • Logistics management
  • Employee coaching
  • Workforce planning
  • Field operations coordination
  • Operational efficiency
  • Training and mentoring
  • Team building
  • Team supervision
  • Strategic planning
  • Inventory tracking
  • Incident response
  • Cross-functional coordination
  • Willingness to learn
  • Teamwork and collaboration
  • Dependable and hardworking
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Adaptability and flexibility
  • Physical strength and stamina
  • Self control and integrity
  • Site safety
  • Safe operating procedures
  • Relationship building
  • Customer relations
  • Tool operation
  • Site preparation
  • Health and safety compliance
  • Hand-eye coordination
  • Employee motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Troubleshooting advanced phone services
  • Computer skills
  • FTTx basics
  • Critical thinking

Accomplishments

  • Spectrum LEAD graduate of 2025
  • Safety Committee Chairperson (ongoing)

Timeline

Field Operations Supervisor

Spectrum
01.2024 - Current

Field Technician V

Spectrum
02.2021 - 01.2024

No Degree - Ministry

Ozark Christian College

High School Diploma -

Iberia R-V

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James Miller