JAMES LAUGHLIN
Chesterfield,MO
Overview
11
11
years of professional experience
Work History
Sr. Specialist | Trading Services
Charles Schwab & Co
10.2020 - Current
- Hold FINRA Series 7, 63, & 3 licenses
- Support active and options traders by educating clients on trading strategies, market mechanics, and risk management
- Execute broker-assisted equity, options, and futures trades while ensuring accuracy, compliance, and best execution
- Guide clients on advanced order types and navigation across Schwab trading platforms
- Take end-to-end ownership of complex client issues, delivering timely and effective resolutions
- Identify client needs and introduce Schwab products and services to support portfolio growth and long-term financial goals
- Currently completing CFP® certification requirements; CFP® exam scheduled for March
Business Intelligence Specialist – Client Insight Team
Cerner Corporation
05.2018 - 08.2019
- Collaborated with operational leadership to design and execute process improvement and system optimization initiatives
- Improved operational efficiency by analyzing business processes and data to deliver actionable insights
- Managed Cerner’s enterprise Qualtrics account, leading weekly meetings with Qualtrics to evaluate platform updates and optimization opportunities
- Served as Qualtrics program manager, creating 200+ surveys and dashboards to support reporting and business initiatives across multiple organizations
- Designed and programmed the Cerner Annual Client Survey distributed to 30,000+ clients in 12 languages, supported by executive-level dashboards
- Supported the enterprise-wide rollout of Qualtrics, granting 28,000+ associates access to client feedback and reporting tools
- Managed the Client Experience Center, supporting 100+ client visits weekly and delivering real-time feedback dashboards to enhance the client experience
Employee Benefits & Risk Management Intern
HM Risk
06.2017 - 08.2017
- Reviewed and updated client insurance policies to ensure accuracy, compliance, and alignment with client needs
- Maintained and organized records for 100+ client files, ensuring data integrity and accessibility
- Developed and delivered a company-wide presentation focused on retaining and supporting five prospective clients
Public Relations Intern
Xiamen Institute of Technology
06.2015 - 08.2015
- Developed a marketing plan to support student recruitment and enrollment growth
- Presented the marketing strategy to company directors through a formal PowerPoint presentation
- Taught English to Chinese students preparing to travel to and study in the United States
Education
Bachelor of Business Administration - Finance and Banking
University of Missouri
Columbia, MO12.2017
Undergraduate -
University of Alabama
Tuscaloosa, AL01.2014
Finra Series 7, 63 & 3 -
Professional Licences
Timeline
Sr. Specialist | Trading Services
Charles Schwab & Co
10.2020 - Current
Business Intelligence Specialist – Client Insight Team
Cerner Corporation
05.2018 - 08.2019
Employee Benefits & Risk Management Intern
HM Risk
06.2017 - 08.2017
Public Relations Intern
Xiamen Institute of Technology
06.2015 - 08.2015
Bachelor of Business Administration - Finance and Banking
University of Missouri
Undergraduate -
University of Alabama
Finra Series 7, 63 & 3 -
Professional Licences