James Kircher
Bonne Terre
Summary
Dynamic supervisor with expertise in inventory management and team leadership. Committed to fostering a positive work environment while driving compliance and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Department Supervisor
Lowes
Farmington
10.2023 - Current
- Supervised daily operations and ensured adherence to store policies.
- Led team meetings to discuss sales goals and operational updates.
- Assisted customers with inquiries and resolved issues promptly.
- Monitored compliance with safety standards throughout the department.
- Collaborated with management to implement merchandising strategies in-store.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Provided coaching and mentoring support to team members.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Performed opening and closing duties as part of management team and handled cash management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Owner/Operator
B&K Lawncare
Columbia
04.2022 - 09.2023
- Managed daily operations of lawn care services for residential and commercial clients.
- Scheduled and coordinated lawn maintenance appointments for optimal client satisfaction.
- Developed customized lawn care plans based on client needs and seasonal demands.
- Maintained equipment and tools to ensure efficient operation and longevity.
- Handled customer inquiries and resolved issues to enhance service experience.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Landscaping Crew Leader
LaVere Lawncare
Columbia
01.2018 - 09.2021
- Led daily landscaping operations and crew assignments for efficient project execution.
- Trained new team members on equipment use and safety protocols.
- Collaborated with clients to design and implement customized landscape plans.
- Maintained tools and machinery, ensuring optimal performance and safety standards.
- Conducted regular site inspections to assess project progress and quality control.
- Responded promptly to customer inquiries and complaints regarding landscaping services.
- Inspected completed work to ensure quality standards were met or exceeded.
- Provided guidance on proper techniques for planting, mulching, pruning, mowing, edging, trimming.
- Supervised the loading, unloading of trucks with supplies, equipment necessary for jobs.
- Identified potential hazards at job sites before beginning work activities.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Answered customer questions regarding care and general knowledge of landscape.
Department Manager
Hobby Lobby
Columbia
09.2018 - 04.2021
- Supervised inventory control and ensured accurate stock levels across departments.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Night Stocker
Hyvee
Columbia
06.2015 - 02.2019
- Stocked shelves efficiently to ensure product availability for customers.
- Monitored product expiration dates and removed outdated items promptly.
- Assisted customers in locating products and answering inquiries about merchandise.
- Operated equipment safely, including pallet jacks and forklifts for stock movement.
- Trained new staff on stocking procedures and safety protocols effectively.
- Stored merchandise in designated areas within the store or warehouse facility.
- Received and unpacked deliveries of store merchandise.
- Adhered to company safety policies while working around heavy machinery and equipment.
Manager
Empire Roller Rink
Columbia
07.2015 - 12.2018
- Managed staff schedules to ensure adequate coverage and service quality.
- Coordinated safety protocols and maintenance for rink equipment and facilities.
- Trained new employees on operational procedures and customer service standards.
- Developed promotional strategies to enhance customer engagement and attendance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
High School Diploma -
Potosi High School
Potosi, MO06-2009
Skills
- Inventory management
- Compliance monitoring
- Sales forecasting
- Merchandising strategy
- Staff training
- Customer relationship management
- Team leadership
- Problem solving
- Conflict resolution
- Stockroom organization
- Staff management
- Workplace safety awareness
Timeline
Department Supervisor
Lowes
10.2023 - Current
Owner/Operator
B&K Lawncare
04.2022 - 09.2023
Department Manager
Hobby Lobby
09.2018 - 04.2021
Landscaping Crew Leader
LaVere Lawncare
01.2018 - 09.2021
Manager
Empire Roller Rink
07.2015 - 12.2018
Night Stocker
Hyvee
06.2015 - 02.2019
High School Diploma -
Potosi High School