JAMES CONLEY
Ballwin
Summary
Dynamic store operations professional with a proven track record of enhancing customer satisfaction and operational efficiency through process optimization. Expertise in leadership and problem-solving fosters a collaborative team environment, ensuring seamless store functions. Strong background in strategic planning, leveraging industry trends to drive continuous improvement and adaptability. Committed to delivering exceptional service and operational excellence in fast-paced retail settings.
Overview
15
15
years of professional experience
Work History
Store Support Manager
Society of St Vincent De Paul National
08.2023 - Current
- Responsible for opening our new National Store in Fairview Heights Illinois
- Analyzed sales data to identify trends, informing inventory purchasing decisions and promotional strategies.
- Managed vendor relationships, negotiating contracts to optimize product sourcing and cost efficiency.
- Initiated process improvements that increased operational efficiency and enhanced overall store profitability.
- .Participated in regional meetings and conferences to stay updated on industry developments, applying new insights to improve store performance.
- Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store''s overall success.
- Oversaw budgeting activities within assigned areas of responsibility, adhering closely to financial targets set by upper management.
- Responsible for conducting assessments of other SVDP locations throughout the United States to improve efficiency, profits and employee morale.
Store Manager
Total Wine & More
06.2021 - 08.2023
- Directed daily operations, ensuring optimal staffing and efficient workflow management.
- Implemented inventory control measures to minimize shrinkage and maintain stock accuracy.
- Developed training programs for new employees, enhancing onboarding experience and retention rates.
- Analyzed sales data to identify trends, informing strategic promotional activities and product placements.
- Fostered customer relationships through effective communication, improving satisfaction and loyalty metrics.
- Collaborated with upper management to develop long-term operational strategies aligned with company objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
STORE MANAGER
The Home Depot
10.2014 - 06.2021
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Plan store layouts or design displays.
- Manage staff, preparing work schedules and assigning specific duties.
- Streamlined operational procedures, enhancing efficiency in workflow and resource allocation across departments.
ASSISTANT MANAGER
The Home Depot
10.2010 - 10.2014
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Enforce safety, health, and security rules.
- Review inventory and sales records to prepare reports for management and budget departments.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Analyzed sales data to identify trends, informing strategic decisions for inventory replenishment and stock placement.
Education
Bachelor of Science (B.S.) - Finance
THE UNIVERSITY OF MISSOURI - SAINT LOUIS
Saint Louis, MO05.1997
Skills
- Skilled in strategic business insights
- Skilled in talent acquisition
- Develop effective partnerships with colleagues and clients
- High-performance team leader
- Store operations
- Budget planning
- Employee coaching
- Budgeting and finance
- Point of sale systems
- Excellent communication
- Effective communication
- Decision-making
Timeline
Store Support Manager
Society of St Vincent De Paul National
08.2023 - Current
Store Manager
Total Wine & More
06.2021 - 08.2023
STORE MANAGER
The Home Depot
10.2014 - 06.2021
ASSISTANT MANAGER
The Home Depot
10.2010 - 10.2014
Bachelor of Science (B.S.) - Finance
THE UNIVERSITY OF MISSOURI - SAINT LOUIS
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