James Ayers

Automotive professional with 25 years of fixed operations experience at Hendrick Automotive Group. Responsible for overseeing daily operations across five service departments. Managed fixed operations to ensure efficient day-to-day business. Supervised hiring, coaching, and employee evaluations. Controlled departmental budgets, and monitored expenses to maintain profitability. Maintained standards for customer and employee satisfaction. Led by example through consistent performance. Ranked among the top five service departments, generating over $26.5 million in annual revenue. Focused on improving net-to-gross performance and customer satisfaction, with a record of driving growth and operational efficiency across multiple import and domestic franchises. Experienced in moderating company-wide 20 group meetings and conducting analyses of Hendrick dealership financials. Provided on-site assistance to other Hendrick dealerships to help improve service processes and address unachieved key performance indicators. Facilitated discussions at quarterly NCM 20 Group meetings. Managed Hendrick Auto-Guard claims to verify that repairs followed company standards. Led a high-performing sales team to launch a new Hummer franchise, including facility planning, hiring staff, and new processes according to General Motors standards.

Work Permit: Authorized to work in the US for any employer

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