James Thayer
West Plains
Summary
I strive to continue my career with a company where I will utilize my leadership, coaching, training, management & administrative skills to benefit mutual growth and success.
Overview
11
11
years of professional experience
Work History
Business Account Manager
USCellular
01.2020 - 09.2024
- Implement process and procedure within store by meeting regularly with store managers and associates
- Coach, train, and observe associates on selling behaviors and monthly quotas
- Contact and manage book of accounts for current customers to continue to grow account
- Create new accounts through cold call, in person meetings and virtual meetings
- Market promos for company through social interactions and media
- Media certification to discuss the success and wins of company with news channels and newspapers
- Collaborate across organizational bonds to partner with customer service teams and retail channel to manage and obtain book of accounts
- Fit the needs and partner with current and future customers to uncover our best fit with the company to increase productivity as well as solve problems with products and services we offer
District Manager
Troc
07.2018 - 01.2020
- Implement process and procedure within store by meeting regularly with store managers and representatives within Walmart
- Visit stores within my district on a daily basis to coach, train, and observe associates
- Improved a district that was once placed 1100th to 40th in the nation
Appliance Manager
JCPenney
07.2016 - 07.2018
- Train prospective managers and employees on responsibilities, company values, and operations
- Coach associates on customer service, product knowledge and sales
- Scored 100% on customer surveys, increased business retention by 18% in first month, and exceed sales goals time and time again
SEC Manager
Samsung
06.2013 - 08.2016
- Train part time associates on customer service, product knowledge and sales
- Keep the store at company standards by setting planogram for new products and pricing signs
- Surpass company goals by being number one in sales with highest protection rate attachment
Education
High School -
West Plains High School
West Plains, Missouri01.2010
Skills
- Verbal and written communication
- Data-driven decision making
- Product and service sales
- Relationship management
- Strategic account development
- Budget management
- Contract negotiation
- New territory penetration
- Quote formulation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Adaptability and flexibility
- Relationship building
- Staff training and development
- Goal setting and achievement
- Team building
- Sales targeting
- Sales operations
- Business development and planning
- Sales presentations
- Self motivation
- Product knowledge
- Client relations
- Client relationship management
- Customer relationship management
- Sales processes
- Operations management
- Sales process
- Goal setting
- Appointment scheduling
- Customer complaint resolution
Timeline
Business Account Manager
USCellular
01.2020 - 09.2024
District Manager
Troc
07.2018 - 01.2020
Appliance Manager
JCPenney
07.2016 - 07.2018
SEC Manager
Samsung
06.2013 - 08.2016
High School -
West Plains High School
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