Dynamic and results-driven Operations & Logistics Leader with 15+ years of experience optimizing workflows, managing large-scale cross-functional initiatives, and driving data-driven decision-making. Adept at root cause analysis, program scalability, and workforce readiness—leading high-impact operational transformations that enhance efficiency, reduce costs, and improve customer/member engagement.
Proven record in reducing downtime by 80%, increasing workforce performance by 80%, and optimizing conversion pipelines by 20%. Adept at aligning people, processes, and technology to maximize operational success in fast-paced, customer-centric environments.
Advanced Leadership & Technical Certifications: