Jamean Johnson
St Louis
Summary
Resourceful Assistant Manager in Customer Service, known for high productivity and efficiency in task completion. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and quality service delivery.
Overview
18
18
years of professional experience
Work History
Assistant Manager, Customer Service
Luxury Brow Designs
Saint Charles
04.2025 - Current
- Managed day-to-day operations of the Customer Service department.
- Reviewed billing discrepancies with customers to resolve any payment issues.
- Established relationships with key stakeholders within the organization.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Maintained accurate records of customer interactions for future reference.
- Provided customer service and assistance to customers in resolving issues and concerns.
- Identified areas where operational efficiencies could be improved upon.
- Interfaced with vendors regarding product availability or delivery issues.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored phone calls to provide feedback and coaching.
Trainer/Account Manager
Charter Communications, Spectrum
Saint Louis
01.2007 - 02.2025
- Recommended changes or improvements in existing training processes as needed .
- Provided feedback on employee performance based on observed results during training sessions.
- Maintained up-to-date knowledge of industry trends and best practices.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Education
Some College (No Degree) - General Studies
St. Louis Community College-Florissant Valley
St Louis, MOSkills
- Customer service
- Team building
- Employee training
- Performance management
- Operational efficiency
- Conflict resolution
Timeline
Assistant Manager, Customer Service
Luxury Brow Designs
04.2025 - Current
Trainer/Account Manager
Charter Communications, Spectrum
01.2007 - 02.2025
Some College (No Degree) - General Studies
St. Louis Community College-Florissant Valley
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