Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaliyah Crockett

St Louis

Summary

Dynamic customer service professional with experience at Capital One, excelling in problem resolution and active listening. Proven track record of enhancing customer loyalty through empathetic support and effective communication. Skilled in data entry and scheduling, consistently optimizing service delivery and improving satisfaction rates.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Capital One
St Louis, MO
08.2024 - 04.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Assisted customers with inquiries, ensuring accurate and timely resolutions.
  • Utilized customer relationship management software to track and manage customer interactions.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction rates.

Dietary Aide

BJC Hospital
St Louis, MO
02.2024 - 07.2024
  • Prepared and served meals according to dietary guidelines and patient preferences.
  • Assisted in maintaining cleanliness and organization of kitchen and dining areas.
  • Collaborated with nutritional staff to ensure compliance with safety standards.
  • Monitored food supply levels, reporting shortages for timely replenishment.

Patient Access Representative

Urgent Care Home Health
St Louis, MO
03.2022 - 01.2023
  • Facilitated patient check-in process, ensuring accurate collection of insurance information and personal details.
  • Assisted in scheduling appointments, optimizing workflow for both patients and healthcare providers.
  • Managed patient inquiries via phone and in-person, demonstrating strong communication and problem-solving skills.
  • Verified insurance eligibility, reducing delays in patient access to services through thorough documentation.

Education

High School Diploma -

McClure High School
Florissant, MO
05.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Scheduling
  • Call center operations

Timeline

Customer Service Representative

Capital One
08.2024 - 04.2025

Dietary Aide

BJC Hospital
02.2024 - 07.2024

Patient Access Representative

Urgent Care Home Health
03.2022 - 01.2023

High School Diploma -

McClure High School
Jaliyah Crockett