Jalila Cox
Lee's Summit
Summary
Service-oriented professional experienced in airline operations and customer support. Manages high-volume workflows, ensures data accuracy, and supports individuals in compliance-driven environments. Handles sensitive information, resolves issues efficiently, and collaborates across teams. Aiming to enhance HR operations as Senior Coordinator, HR Services.
Overview
8
8
years of professional experience
Work History
Ticket/Gate Agent
Delta Air Lines
Kansas City
05.2024 - Current
- Coordinated high-volume daily operations, ensuring accuracy in passenger and flight data systems to support reliable service
- Collaborated with internal teams to execute operations seamlessly, contributing to on-time departures
- Resolve complex customer concerns with professionalism, de-escalation, and problem-solving skills
- Maintain strict adherence to company policies, security procedures, and regulatory compliance
- Communicated real-time updates across teams and customers, enhancing information flow in fast-paced environment
Account, Billing, and Technical Support Representative
KellyConnect Services
Lee’s Summit
11.2022 - 10.2023
- Resolved billing and technical issues, enhancing customer satisfaction through timely follow-up and communication
- Managed high-volume inquiries, documenting interactions in internal systems to support efficient issue resolution
- Escalated complex cases while maintaining detailed records to ensure effective resolution and continuity of service
- Demonstrated strong attention to detail in data entry and system updates
Clerk
QuikTrip
Raytown
08.2019 - 03.2022
- Provided reliable customer service in fast-paced, high-volume environment
- Executed accurate transactions and organized records for efficient operations
- Facilitated daily operations while adhering to company procedures
Customer Service Agent
Avflight Corporation
Kansas City
02.2020 - 05.2021
- Provided clear communication and support to customers in time-sensitive situations, facilitating prompt resolutions
- Assisted customers with travel-related inquiries, ensuring accurate documentation for seamless service delivery
- Coordinated with team members to effectively address daily operational needs, enhancing team collaboration
Conversion Support
Allied Global Services
Lenexa
05.2018 - 05.2021
- Ensured accurate data and documentation throughout system transitions
- Ensured smooth adoption of new systems across teams
- Acted as primary contact for troubleshooting and resolving issues
- Facilitated staff onboarding and training for smooth system conversions
Education
Diploma -
Raytown South High School
Raytown, MOScience Studies -
Cottey College
Nevada, MOInformation Technology Studies -
University of Missouri
Columbia, MOSkills
- Ticketing System Management
- Customer Service Coordination
- Customer Issue Resolution
- Passenger Assistance
- Operational Efficiency
- Team collaboration
- Confidential Information Handling
- Office system navigation
Timeline
Ticket/Gate Agent
Delta Air Lines
05.2024 - Current
Account, Billing, and Technical Support Representative
KellyConnect Services
11.2022 - 10.2023
Customer Service Agent
Avflight Corporation
02.2020 - 05.2021
Clerk
QuikTrip
08.2019 - 03.2022
Conversion Support
Allied Global Services
05.2018 - 05.2021
Diploma -
Raytown South High School
Science Studies -
Cottey College
Information Technology Studies -
University of Missouri