Jales V Echols
Bridgeton
Summary
Detail-oriented Administrative Assistant with extensive experience in administrative operations and customer relations. Demonstrates strong judgment and effective multitasking skills in fast-paced environments. Works collaboratively or independently to deliver accurate clerical support. Committed to embracing new challenges with enthusiasm.
Overview
22
22
years of professional experience
Work History
Investigative Support Assistant
U. S. Equal Employment Opportunity Commission
St. Louis
10.2022 - Current
- Addressed questions and concerns from charging parties regarding their cases and filing Pre Charge Inquiries with the EEOC, enhancing client understanding and support.
- Processed PCI charges, managed mail duties, and researched case-sensitive information in Arc to support ongoing investigations.
- Scheduled intake appointments and assigned them to investigators on intake, ensuring efficient case handling.
Benefit Program Technician
State of Missouri Dept. of Social Services
St. Louis
03.2022 - 10.2022
- Processed benefit applications for various assistance programs efficiently.
- Coordinated client interviews to gather necessary information for eligibility determination.
- Processed modifications, updated personal information, and revised payment details to maintain accurate records.
- Reviewed case files to ensure compliance with state regulations.
- Addressed customer inquiries and concerns regarding child support orders to ensure understanding and compliance.
EFB Administrator
Gojet Airlines (United Express)
Bridgeton
11.2021 - 03.2022
- Managed Electronic Flight Bag for pilots and flight attendants.
- Ensured iPads and tablets had required software and were updated with training manuals.
- Managed daily administrative tasks for airline operations and customer support.
- Coordinated schedules and travel arrangements for staff and crew members.
- Maintained accurate records of flights, passengers, and cargo documentation.
Seasonal Guest Experience Agent
Build-A-Bear Workshop Bear Headquarters
Overland
10.2021 - 02.2022
- Facilitated order modifications to enhance guest satisfaction.
- Addressed guest inquiries and concerns regarding their orders.
- Processed refunds and credits for customer transactions efficiently.
Customer Service Administrator
Department of Treasury Internal Revenue Services
St. Louis
10.2020 - 02.2021
- Processed tax returns and related documents for timely handling and resolution.
- Responded to taxpayer inquiries through multiple communication channels efficiently.
- Assisted customers with tax law questions and concerns through personalized consultations.
- Assisted in maintaining accurate records within the customer service database system.
File Clerk/Office Assistant
Enterprise Holdings
St. Louis
03.2020 - 07.2020
- Organized and maintained physical and digital file systems efficiently.
- Scanned files into system and organized them in file room for easy access by Representatives submitting claims.
- Processed incoming documents for accurate categorization and filing.
- Pulled files for Shared Services Department to support efficient claims processing.
- Assisted team with document retrieval to support operational tasks.
Administrative Operations Supervisor
UPS Freight
Memphis
02.2019 - 01.2020
- Oversaw 20 clerical personnel, coordinating time and labor processes for payroll accuracy.
- Managed front office operations in Administrative building, ensuring efficient daily workflow.
- Trained and assisted new hires across departments, facilitating smooth onboarding and integration.
Administrative Operations Clerk
UPS Freight
Memphis
03.2008 - 02.2019
- Managed front desk operations, answered multi-line phone system, coordinated city dispatch, and scheduled customer appointments.
- Handled Customer Service ECM Request and Claims Process via email
- Resolved bring back issues related to undelivered freight, ensuring timely delivery and maintaining customer satisfaction.
- Maintained the inventory order and arranging repairs or replacement on office equipment
- Worked in accounts payable
- Assisted with CON, TCON, and DCON processing in daily operations.
- Utilized RBIL, CBIL, ABIL, and FBIL access for various operational tasks.
- Performed data entry tasks to maintain accurate records.
- Evaluated data to identify trends and enhance processes, contributing to operational efficiency.
Unemployed Student
08.2006 - 03.2008
- Executed job search activities to identify and pursue relevant employment opportunities.
- Conducted research on various topics to support academic assignments and presentations.
- Engaged in collaborative group projects to enhance team dynamics and communication.
- Participated in study sessions to promote knowledge sharing among peers.
Adolescent Care Specialist
Lakeside Behavioral Health System
Maryland Heights
06.2006 - 08.2006
- Administered medication and maintained accurate health charts for each resident to track treatment effectiveness
- Monitored young men and women for developmental progress, ensuring appropriate care and support
- Analyzed behavior during group and sleep time to provide detailed reports for the next shift
Customer Service Representative
Blockbuster Video
Jackson
06.2004 - 04.2006
- Managed service counter operations to enhance customer experience
- Maintained inventory accuracy and organization for streamlined operations
- Restocked movie shelves to ensure product availability
- Facilitated secure bank deposit drops at shift end
Education
Certification - Paralegal Studies
St. Louis Community College
St. Louis, MO04-2026
Master - Criminal Justice
University of Phoenix-Online Campus
St. Louis, MO08-2020
Bachelor of Arts - Criminal Justice
Lane College
Jackson, TN04-2006
Diploma - General Studies
Pattonville High School
Maryland Heights, MO05-2002
Skills
- Accounts Payable
- Accounts Receivable
- Payroll Administration
- Financial Documentation
- QuickBooks
- Accounting
- Basic accounting
- Collections management
- Data Entry
- Office Administration
- Office Management
- Project Coordination
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Multi-line Phone Systems
- Executive Support
- Human Resources
- Employee Orientation
- Research
- Analysis Skills
- Root cause analysis
- Negotiation
- Client Relations
- Presentation design
- Workflow planning
- Writing reports
- Proofreading
- Phone Etiquette
- Management
- Leadership
- Document retrieval
- Basic accounting
- Collections management
Additional Information - Notary Republic
True
Timeline
Investigative Support Assistant
U. S. Equal Employment Opportunity Commission
10.2022 - Current
Benefit Program Technician
State of Missouri Dept. of Social Services
03.2022 - 10.2022
EFB Administrator
Gojet Airlines (United Express)
11.2021 - 03.2022
Seasonal Guest Experience Agent
Build-A-Bear Workshop Bear Headquarters
10.2021 - 02.2022
Customer Service Administrator
Department of Treasury Internal Revenue Services
10.2020 - 02.2021
File Clerk/Office Assistant
Enterprise Holdings
03.2020 - 07.2020
Administrative Operations Supervisor
UPS Freight
02.2019 - 01.2020
Administrative Operations Clerk
UPS Freight
03.2008 - 02.2019
Unemployed Student
08.2006 - 03.2008
Adolescent Care Specialist
Lakeside Behavioral Health System
06.2006 - 08.2006
Customer Service Representative
Blockbuster Video
06.2004 - 04.2006
Certification - Paralegal Studies
St. Louis Community College
Master - Criminal Justice
University of Phoenix-Online Campus
Bachelor of Arts - Criminal Justice
Lane College
Diploma - General Studies
Pattonville High School