Jalen Little
Kansas City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Delivery Courier
Amazon
05.2023 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
- Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
- Contacted customers to confirm delivery details and locations.
- Utilized GPS navigation systems to navigate faster routes.
Machine Operator
Viking Range LLC
07.2022 - 10.2022
- Set up machines (calibration, cleaning etc.) to start a production cycle
- Control and adjust machine settings (e.g
- Speed)
- Feed raw material or parts to semi-automated machines
- Inspect parts with precision and measuring tools
- Fix issues that might occur during the shift
- Keep records of approved and defective units or final products
- Maintain activity logs
Customer Service Rep.
Wellcare Health
01.2021 - 08.2022
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Utilizing software, databases, scripts, and tools appropriately
- Adhering to all company policies and procedures
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Warehouse Associate
URBN
09.2021 - 04.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Office Clerk
North central planning and development district
12.2020 - 04.2021
- Company Overview: This was a success training institute with a remote home healthcare internship
- This was a success training institute with a remote home healthcare internship
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Shipping Loader
Dollar General Distribution Center
07.2020 - 07.2020
- Lifted and slid packages weighing up to 70 pounds on conveyor belts to transport items
- Secured products on delivery trucks by performing straps and track system tie-down methods
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments
- Maintained excellent attendance record, consistently arriving to work on time
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Retail Sales Associate
Dollar General
09.2018 - 08.2019
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Educated customers on promotions to enhance sales
- Engaged with customers to effectively build rapport and lasting relationships
Education
Physical Therapy -
Mississippi Valley State University
Itta Bena, MSPhysical Education And Coaching
Mississippi Delta Community College
Moorhead, MSHigh School Diploma -
Leflore County High School
Itta Bena, MS05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Team development
- Technical support
Assessments
- Customer service, Familiar, 11/01/21, Identifying and resolving common customer issues
- Customer focus & orientation, Familiar, 11/01/21, Responding to customer situations with sensitivity
Timeline
Delivery Courier
Amazon
05.2023 - Current
Machine Operator
Viking Range LLC
07.2022 - 10.2022
Warehouse Associate
URBN
09.2021 - 04.2022
Customer Service Rep.
Wellcare Health
01.2021 - 08.2022
Office Clerk
North central planning and development district
12.2020 - 04.2021
Shipping Loader
Dollar General Distribution Center
07.2020 - 07.2020
Retail Sales Associate
Dollar General
09.2018 - 08.2019
High School Diploma -
Leflore County High School
Physical Therapy -
Mississippi Valley State University
Physical Education And Coaching
Mississippi Delta Community College
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