JALEA LEWIS
Lee's Summit
Summary
Dependable and eager professional with 10+ years of diverse experience including technical support, team leadership, warehouse operations, top-notch service to guests in fast-paced environments, and customer service. Proven ability to stay focused under strict deadlines while adapting to changing priorities. Skilled in troubleshooting technical issues, managing ticket-based systems, and providing exceptional customer service. Continuously projects positivity and willingly assists team members to achieve collective goals.
Overview
13
13
years of professional experience
Work History
Equipment Inventory Technician
HCA Healthcare: Methodist Hospital
Lee's Summit, MO
07.2026 - Current
- Managed inventory control processes to ensure accurate stock levels and timely availability of medical supplies.
- Conducted regular audits of inventory systems to identify discrepancies and improve accuracy.
- Collaborated with supply chain teams to streamline ordering processes and reduce lead times for critical items.
- Trained new staff on inventory management best practices, enhancing team efficiency and knowledge retention.
- Served as a liaison between the warehouse team and other departments within the organization during times of high demand or unexpected challenges.
Technical Support Specialist & Team Lead
Activus Connect LLC
Houston, TX
03.2024 - 07.2026
- Lead a team of subordinate technical support specialists, providing guidance and mentorship
- Serve clients with technical support related to medical and job benefits
- Troubleshoot and resolve complex technical issues while maintaining high customer satisfaction
- Collaborate with cross-functional teams to ensure comprehensive client support
- Between September 2023 and March 2024, Jalea attended Houston Community College for additional professional development courses.
Senior Wait Staff Member
Pluckers
Houston, TX
07.2021 - 09.2023
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new staff on restaurant protocols and service standards.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Increased sales significantly by upselling higher-end products to customers.
Vendor Representative
Star Distribution
Houston, TX
10.2019 - 07.2021
- Completed daily wide-range routes throughout the entire east coast area to sell food and beverages, exceeding monthly sales targets
- Maintained effective merchandise inventory levels based on customer needs and seasonal trends
- Applied successful negotiation strategies to persuade customers to complete their purchases, resulting in increased repeat business
- Followed established guidelines and procedures to ensure maximum regulatory compliance
- Cleaned and maintained warehouse in compliance with OSHA safety standards
Cashier Team Lead
HEB Grocery Store
Houston, TX
02.2013 - 10.2019
- Supervised cashier team, ensuring adherence to operational standards and customer service excellence.
- Trained new cashiers on register operations, promoting efficiency and accuracy in transactions.
- Worked with a team of professionals to provide a quality experience for every buyer
- Consistently ranked in top 5% in terms of sales efficiency
- Resolved customer inquiries and complaints, maintaining high satisfaction levels and loyalty.
Education
Continued Education - Professional Development Courses
Houston Community College
Houston, TX01-2024
Associate of Applied Science - Dental Hygiene
Houston Community College
Houston, TX05-2017
Skills
- Team Leadership
- Inventory Management
- Task Prioritization
- Organization
- Warehouse Operations
- Customer Service
- Problem Solving
- Attention to detail
- Communication
- Negotiation
- Computer Proficiency
- Data Entry
Timeline
Equipment Inventory Technician
HCA Healthcare: Methodist Hospital
07.2026 - Current
Technical Support Specialist & Team Lead
Activus Connect LLC
03.2024 - 07.2026
Senior Wait Staff Member
Pluckers
07.2021 - 09.2023
Vendor Representative
Star Distribution
10.2019 - 07.2021
Cashier Team Lead
HEB Grocery Store
02.2013 - 10.2019
Associate of Applied Science - Dental Hygiene
Houston Community College
Continued Education - Professional Development Courses
Houston Community College