Jacob Schwindt

Pitt Technology Group

03.2023 - 11.2024

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Fostered a positive customer service culture within the team, which led to higher customer satisfaction rates.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Met customer call guidelines for service levels, handle time, and productivity.
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
Handled up to 65 customer calls to help resolve computer issues, network connectivity, and escalated calls to the proper department

AutoZone

09.2021 - 09.2022

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.
Served 50 plus customers per shift

Mercy Hospital Springfield

06.2019 - 05.2021

Streamlined workflow processes by effectively multitasking between various stations in the kitchen as needed.
Collaborated with team members to ensure high-quality food presentation and timely customer delivery.
Participated in regular safety trainings to maintain up-to-date knowledge of industry best practices and guidelines.
Consistently met or exceeded performance goals related to speed, accuracy, cleanliness, and overall job performance.
Provided excellent customer service, addressing concerns and resolving issues promptly for increased satisfaction.
Fostered a positive work environment through effective communication, teamwork, and problem-solving abilities among staff members.
Enhanced customer satisfaction by providing prompt and efficient food service assistance.
Maintained a clean and sanitary work environment, ensuring compliance with health codes and regulations.
Cleaned and maintained work areas, equipment, and utensils.
Loaded dishes, glasses, and tableware into dishwashing machines.
Sanitized pots, pans, utensils, kitchen appliances, and equipment using company-approved cleaning supplies.
Lifted and carried heavy materials.
Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Assisted in setting up and breaking down kitchen stations.
Maintained high personal grooming standards and uniform presentation.
Pushed, pulled, and transported large loads and objects.
Delivery of 100s of meals to patients

Summary