Jake Millard
O Fallon
Summary
Dynamic Operations Manager with a proven track record at Club Fitness, excelling in inventory management and customer service. Expert in driving process improvements and team collaboration, significantly enhancing operational efficiency and customer satisfaction. Skilled in data analysis and performance measurement, adept at resolving complex issues and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Operations Manager
Club Fitness
Wentzville
08.2024 - Current
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed key performance indicators to measure effectiveness of operational processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Member Experience Associate
Club Fitness
O'Fallon
02.2023 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
Fulfillment Associate
Target
Dardenne Prairie
10.2020 - 02.2021
- Packed items according to customer's specifications and requirements.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Conducted inventory counts, identifying discrepancies and updating inventory management system.
- Packed merchandise for delivery and moved items to delivery area.
Instructor/Trainer Assistant
Sports Barn
Wentzville
09.2019 - 02.2020
- Coached players on how to handle stress associated with competing in high-pressure situations.
- Demonstrated game tactics to enhance performance during competition.
- Trained athletes in proper use of equipment for safety and maximum results.
- Conducted practices with conditioning, placement of players on defense, batting, bunting, base running and sliding.
Education
Some College (No Degree) -
Maryville University of Saint Louis
St. Louis, MOSkills
- Inventory management
- Data analysis
- Customer service
- Process improvement
- Team collaboration
- Performance measurement
Timeline
Operations Manager
Club Fitness
08.2024 - Current
Member Experience Associate
Club Fitness
02.2023 - 01.2024
Fulfillment Associate
Target
10.2020 - 02.2021
Instructor/Trainer Assistant
Sports Barn
09.2019 - 02.2020
Some College (No Degree) -
Maryville University of Saint Louis
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