Jailah Lowery
Kansas City
Summary
Dynamic professional with a proven track record at Target, enhancing customer satisfaction and office efficiency. Skilled in office management and fostering professional relationships, demonstrated through superior customer service and adept problem-solving abilities. Excelled in workload management and utilized Excel to streamline operations, achieving notable productivity improvements.
Overview
3
3
years of professional experience
Work History
Clerical
Target
06.2022 - 07.2024
- Improved customer satisfaction with prompt and accurate responses to inquiries via phone and email.
- Fostered professional relationships with external vendors leading to improved service quality.
- Enhanced office efficiency by organizing and maintaining filing systems, both physical and digital.
- Assisted in timely completion of projects by providing clerical support to multiple departments.
- Boosted productivity levels by performing routine administrative tasks such as correspondence drafting, copying, scanning, and faxing documents.
- Contributed to a positive work environment through effective teamwork, communication, and problem-solving skills.
- Maintained a well-stocked office environment, ordering supplies when necessary while monitoring expenses.
Customer Service Lead
Sally Beauty
05.2021 - 11.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
Education
Mansfield Lakeridge Highschool
Mansfield, TX06.2021
Skills
- Scheduling appointments
- Filing systems
- Human resources support
- Workload management
- Spreadsheet creation
- Proofreading
- Positive attitude
- Customer service
- Time management
- Valid Driver's license
- Dedicated team player
- File organization
- Relationship building
- Organizing and categorizing
- Office administration
- Strong problem solver
- Data entry
- Office management
- Professional and mature
- Appointment scheduling
- Client interaction
- Excel
- Adobe
- Computer skills
Timeline
Clerical
Target
06.2022 - 07.2024
Customer Service Lead
Sally Beauty
05.2021 - 11.2022
Mansfield Lakeridge Highschool
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