Jaicie Smith
Bourbon
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic planning. Utilizes negotiation and conflict resolution skills to maintain client satisfaction, ensuring alignment with business objectives. Track record of leveraging analytical product sales, operations, and financial growth.
Overview
9
9
years of professional experience
Work History
Account Manager
IMPERIAL
10.2023 - Current
- Developed tailored solutions, enhancing client engagement and retention.
- Analyzed market trends to inform strategic recommendations for clients.
- Enhanced service offerings with regular feedback sessions to identify areas for improvement.
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Attended monthly sales meetings and quarterly sales trainings.
- Consulted with businesses to supply accurate product and service information.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Monitored progress toward performance targets through regular audits and reporting mechanisms.
- Completed daily and weekly sales reporting using assigned tools.
- Assisted with data management for regulatory and operational reporting.
- Enhanced product development process by streamlining communication between departments.
- Factory communications
Unit Secretary
Mercy Hospital Washington
09.2021 - 11.2023
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced office productivity by handling high volume of callers per day.
- Processed lab paperwork and requests according to physicians' orders.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Patient Care Technician, Emergency Department.
Mercy Hospital Washington
09.2021 - 11.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Worked Codes/Traumas
- Transported Patients
- Managed multiple patient requests
Patient Care Technician
Total Access Urgent Care
05.2023 - 10.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented patient information and care activities in electronic health record.
- Administered IVs, Medications, IM injections,
Server
Du Kum Inn
03.2016 - 08.2022
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Worked well in fast-paced and demanding environment.
Teller Supervisor
Town & Country Bank
09.2018 - 09.2021
- Conflict Resolution
- Examined tellers' reports of daily transactions for accuracy.
- Purchased and maintained office supply inventories while adhering to budgeting practices.
- Evaluated customer lifestyle to counsel customers on best products and services.
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Counted cash drawers and made bank deposits.
- Reviewed operational and security reports to identify possible hazards or security breaches.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified and handled bank deposits and armored car transactions.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Received loan and utility payments, sending funds to correct destinations.
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
- Maintained friendly and professional customer interactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
Education
High School Diploma -
Sullivan High School
Sullivan, MOSkills
- Product and Service Sales
- Bank Deposits
- Payment Processing
- Sorting and Filing
- Task Prioritization
- Relationship Building
- Customer Service-Oriented
- Attention to Detail
- Honest and Ethical
- Team Cooperation
- Reliable and Responsible
- Decision Making
- Team Leadership
- Client relations
- Account management
- Customer service
- Teamwork and collaboration
- Goals and performance
Timeline
Account Manager
IMPERIAL
10.2023 - Current
Patient Care Technician
Total Access Urgent Care
05.2023 - 10.2023
Unit Secretary
Mercy Hospital Washington
09.2021 - 11.2023
Patient Care Technician, Emergency Department.
Mercy Hospital Washington
09.2021 - 11.2023
Teller Supervisor
Town & Country Bank
09.2018 - 09.2021
Server
Du Kum Inn
03.2016 - 08.2022
High School Diploma -
Sullivan High School
Similar Profiles
Ladarius FosterLadarius Foster
Order Picker at IMPERIALOrder Picker at IMPERIAL
NATALY PONCENATALY PONCE
Bartender at ImperialBartender at Imperial
Madison BrunoMadison Bruno
HR Specialist at ImperialHR Specialist at Imperial