JAHLISA CARTER
Kansas City
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic software.
Overview
6
6
years of professional experience
Work History
Lead Patient Service Representative(scheduler)
The University Of Kansas Health System
08.2021 - Current
- Proficient in Epic
- Customer Service
- Processed payments(copayments) and maintaining accurate records of transactions.
- Proficient in the process of schedgistration
- Greeted and assisted patients with check-in procedures with data entry
- Filed and maintained patient records in accordance with HIPAA regulations.
- Resolved billing inquiries and disputes in timely fashion.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
General Clerk 1 (Data Entry Rep)
PAE
12.2019 - 12.2021
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
Leasing Agent
Voepel Property Management
11.2017 - 11.2019
- Billing
- Verified tenant incomes and other information before accepting lease applications.
- Conducted property tours to highlight features of properties.
- Registered clients on database to enable tracking history and maintain updated records.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Associate of Arts - Liberal Arts And General Studies
Metropolitan Community College - Kansas City
Kansas City, MO05.2019
High School Diploma -
Paseo Academy of The Fine And Performing Arts
Kansas City, MO05.2011
Skills
- Billing
- Data Entry
- Customer Service
- Insurance Verifying
- Medical Billing
- Appointment Scheduling
- System Updates
- Medical Insurance
- Directing Callers
- Patient Intake
- Office Administration
- Bookkeeping
- Data Review and Verification
- Records Preparation
- Document Management and Storage
- Database Management
- Employee Management
- Patient Charting
- Trained in 10-Key
- Affiliate Management
- Verify Data
- Document Scanning
- Payroll Preparation
- Process Optimization
- Retail Materials Management
- Business Development Understanding
- Sales Quota Achievement
- Insurance Form Processing
- Reading Comprehension
- HIPAA Compliance
- Patient Account Reviews
- Payment Collection
Timeline
Lead Patient Service Representative(scheduler)
The University Of Kansas Health System
08.2021 - Current
General Clerk 1 (Data Entry Rep)
PAE
12.2019 - 12.2021
Leasing Agent
Voepel Property Management
11.2017 - 11.2019
Associate of Arts - Liberal Arts And General Studies
Metropolitan Community College - Kansas City
High School Diploma -
Paseo Academy of The Fine And Performing Arts
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