Jaden Ball
Salem
Summary
Adaptable and detail-focused Patient Service Representative with a strong background in managing patient interactions and data. Known for attention to detail and effective problem-solving skills, ready to support healthcare teams in delivering exceptional patient experiences.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Phelps County Regional Medical Center Medical Group
02.2026 - Current
- Managed patient inquiries and appointment scheduling using electronic health record systems, improving patient access to care.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Addressed patient inquiries to ensure clear communication and enhance overall service experience. in person, via telephone and through email.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Coordinated follow-up appointments, ensuring timely access to care for patients post-visit.
- Processed insurance verifications, ensuring accuracy and compliance with billing procedures.
- Assisted in maintaining patient confidentiality and compliance with HIPAA regulations.
ER Registration Clerk
Salem Memorial Hospital
02.2024 - 12.2025
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with hospital protocols.
- Coordinated insurance verification procedures to facilitate timely admissions and minimize billing discrepancies.
- Assisted in triaging patients based on urgency, enhancing workflow within the emergency department.
- Utilized electronic health record systems to maintain up-to-date patient information and streamline communication between departments.
- Managed telephone inquiries and directed calls to improve communication between patients and medical staff.
- Increased accuracy of billing statements by diligently collecting and inputting copayments, deductibles, and other relevant fees.
- Contributed to positive teamwork dynamics through strong interpersonal skills, active collaboration, and effective problem-solving abilities when faced with challenges or conflicts among colleagues or patients.
Pet Care Professional
Kennelwood Pet Resorts
02.2023 - 09.2023
- Provided daily care for pets, ensuring safety and well-being during their stay.
- Monitored animal behavior to identify signs of distress or health issues promptly.
- Engaged with pet owners, addressing concerns and providing updates on their pets' activities.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Administered basic grooming services, enhancing pets' appearance and comfort.
- Assisted in maintaining clean and sanitary environments for all animals.
- Supported team in executing daily operational tasks efficiently and effectively.
Front Desk
Holiday Inn
06.2022 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Salem Highschool
Salem, MONo Degree - Emergency Medical Services
Salem Hospital Emergency Medical Services
Salem Mo 01-2025
Skills
- Patient registration
- Electronic health records
- HIPAA compliance
- Data entry proficiency
- Record management
- Data protection
- Directing callers
- Customer service
Timeline
Patient Service Representative
Phelps County Regional Medical Center Medical Group
02.2026 - Current
ER Registration Clerk
Salem Memorial Hospital
02.2024 - 12.2025
Pet Care Professional
Kennelwood Pet Resorts
02.2023 - 09.2023
Front Desk
Holiday Inn
06.2022 - 09.2022
High School Diploma -
Salem Highschool
No Degree - Emergency Medical Services
Salem Hospital Emergency Medical Services