Jade Spencer
Grandview
Summary
Dynamic and dedicated professional eager to contribute to a thriving organization. Proven ability to adapt quickly to new challenges while maintaining a strong work ethic and commitment to excellence. Passionate about leveraging skills and enthusiasm to drive results and support team objectives. Ready to bring a positive attitude and a proactive approach to enhance company success.
Overview
10
10
years of professional experience
Work History
License Office Clerk
City of Grandview
Grandview, MO
03.2024 - Current
- Responded to inquiries from customers and clients seeking information.
- Provided clerical support through data entry and document management.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Input data into spreadsheets and databases.
- Trained new clerical staff on office procedures and software applications for seamless integration.
- Upheld strict confidentiality standards when handling sensitive legal information in both digital formats or hard-copy documents.
Customer Experience Manager
Michaels
Kansas City, MO
10.2023 - 03.2024
- Led customer experience initiatives to enhance service quality and engage shoppers effectively.
- Mentored staff on best practices for resolving customer inquiries and complaints promptly.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Conducted regular performance reviews with team members, fostering professional growth and development.
Cashier
Michaels
Kansas City, MO
10.2021 - 09.2023
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawers and balanced registers at end of shifts.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Walmart
Kansas City, MO
02.2020 - 12.2020
- Implemented streamlined checkout processes to reduce wait times during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Server
Mission Hills Country Club
Mission Hills, KS
05.2016 - 08.2019
- Provided exceptional customer service, ensuring guest satisfaction in fast-paced dining environment.
- Trained new servers on menu knowledge and service standards, enhancing team efficiency.
- Collaborated with kitchen staff to streamline order delivery, improving overall service speed.
- Managed multiple tables simultaneously, maintaining high attention to detail and accuracy in orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Grandview High School
Grandview, MO05-2020
Skills
- Data entry
- File maintenance
- Customer service
- Patience and empathy
- Cash handling
- Memory retention
- Office administration
- Professional and mature
Timeline
License Office Clerk
City of Grandview
03.2024 - Current
Customer Experience Manager
Michaels
10.2023 - 03.2024
Cashier
Michaels
10.2021 - 09.2023
Cashier
Walmart
02.2020 - 12.2020
Server
Mission Hills Country Club
05.2016 - 08.2019
High School Diploma -
Grandview High School