Results-driven Customer Service Associate with over five years of experience in retail operations and patient support. Managed customer inquiries and resolved service issues in fast-paced environments. Leveraged strong interpersonal skills and technical proficiency to enhance customer experiences and ensure adherence to standard operating procedures.
Work History
Production Worker
8 Months
Rawlings Sporting Goods Company | 12.2025 - Current
Operated machinery and packed boxes for efficient production of sporting goods.
Assembled components according to quality standards and specifications.
Maintained clean and organized work area to enhance safety and efficiency.
Collaborated with team members to streamline production workflows.
Production
Direct Support Professional
6 Months
Sevita | 06.2025 - 12.2025
Provided personalized care and support to individuals with disabilities, enhancing daily living activities.
Implemented individualized care plans to promote clients' independence and quality of life.
Coordinated recreational and therapeutic activities, fostering social interactions and community engagement.
Monitored client progress, documenting changes in behavior and health for team review and planning.
Certified Nurse Assistant
2 Years
Meramec Nursing Center | 04.2023 - 04.2025
Provided compassionate care to patients, assisted with daily activities including bathing, dressing, and eating, monitored vital signs, ensured safety, and supported nurses in fast-paced healthcare setting to enhance patient comfort.
Industry: Healthcare
Customer Service Representative
4 Years 9 Months
Sulley’s ACE Hardware | 07.2018 - 04.2023
Managed customer service operations, resolved customer issues, and provided accurate product and service information to enhance customer satisfaction
Industry: Retail
Education
- General Studies
East Central College | Union, MO
Technical and Digital Literacy, Computer basics, Extensive work with Microsoft Office programs, Word, Excel, Power point and Access.