Jade May`
Annapolis
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
7
7
years of professional experience
Work History
Patient Access Representative (remote)
Eyecare Partners
12.2022 - 09.2024
- Managed patient check-in processes, ensuring accurate data entry and efficient workflow.
- Coordinated insurance verifications, enhancing patient understanding of coverage options.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Customer Serivce
Spectrum
10.2021 - 12.2022
- Worked effectively in fast-paced environments.
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Executed sales strategies to achieve monthly targets consistently across multiple product lines.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
Scheduling Coordinator/Training Coordinator
Miracle Ear
11.2017 - 10.2021
- Coordinated scheduling for patient appointments, optimizing daily operations and resource allocation.
- Managed communication between patients and audiologists to ensure seamless appointment flow.
- Implemented scheduling software to enhance efficiency and accuracy of appointment management.
- Developed processes for handling scheduling conflicts, improving patient satisfaction rates.
- Trained new staff on scheduling procedures and best practices for system usage.
- Patient Demographics
- Worked with manager and supervisor to plan and coordinate production schedules.
Education
High School Diploma -
Logan Rogersville
Rogersivlle MissouriSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Strong empathy
- EMR
- Insurance billing
- Information collection
- Post-discharge care coordination
Languages
English
Full Professional
Timeline
Patient Access Representative (remote)
Eyecare Partners
12.2022 - 09.2024
Customer Serivce
Spectrum
10.2021 - 12.2022
Scheduling Coordinator/Training Coordinator
Miracle Ear
11.2017 - 10.2021
High School Diploma -
Logan Rogersville