Jade Johnson
Kansas City
Summary
Results-driven professional in customer service and team leadership with a solid background in corporate and hospitality settings. Expertise in guest relations, event coordination, and office management enhances customer experiences and boosts operational efficiency. Proven ability to multitask and solve problems effectively in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Front Office Agent
ArkHospitality
Plano
05.2026 - Current
- Greeted guests warmly and assisted with check-in procedures.
- Managed phone inquiries and provided information about hotel services.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Processed guest reservations using the property management system efficiently.
- Accommodated guest requests for additional services.
- Familiarized guests with safety features of the hotel.
- Processed payments for room charges, incidentals, and other inquiries.
- Ensured guest satisfaction by providing exceptional service during their stay.
Sales and Spa Reception
Beauty Branda LLC
Kansas City
06.2025 - 01.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with cross-functional teams on various projects to ensure alignment and shared objectives.
- Completed day-to-day duties accurately and efficiently.
Front Office Manager
Midas Hospitality
Kansas City
05.2023 - 03.2024
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Event Sales Manager
Encore Enterprise
Kansas City
09.2018 - 01.2021
- Created and presented proposals and built successful RFPs for new events.
- Prepared budgets for upcoming events and monitored expenditures throughout the planning process.
- Liaised between clients and internal departments such as catering, security, ensuring all requirements are met prior to an event taking place.
- Participated in networking events related to the industry in order to build relationships with potential partners.
- Oversaw contract negotiations with venues and service providers for optimal arrangements.
- Collaborated with marketing team to promote upcoming events and enhance visibility.
- Facilitated on-site event operations, ensuring smooth execution and guest satisfaction.
- Created promotional materials, including brochures, flyers, videos and other media to support the marketing of events.
- Managed customer relations by providing exceptional service in order to ensure customer satisfaction.
Education
Associate of Applied Science - Counseling Psychology/Business Admin
Park University
Kansas City, MO06-2027
Associate of Applied Science - Hospitality and Tourism Management
Kansas City Kansas Community College
Kansas City, KS06-2022
Skills
- Reservation systems
- Property management systems
- Customer service
- Team leadership
- Event planning
- Meeting coordination
- Problem-solving skills
- Conflict resolution
- Interpersonal communication
Timeline
Front Office Agent
ArkHospitality
05.2026 - Current
Sales and Spa Reception
Beauty Branda LLC
06.2025 - 01.2026
Front Office Manager
Midas Hospitality
05.2023 - 03.2024
Event Sales Manager
Encore Enterprise
09.2018 - 01.2021
Associate of Applied Science - Counseling Psychology/Business Admin
Park University
Associate of Applied Science - Hospitality and Tourism Management
Kansas City Kansas Community College