Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Jada Faulkner

Independence

Summary

Dynamic Shift Manager with proven success at Pizza Hut, excelling in team leadership and quality assurance. Expert in staff training and customer relationship building, driving revenue through exceptional service. Adept at schedule management and compliance, fostering a motivated team environment while maintaining operational excellence. Committed to enhancing customer experiences and team performance.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

9
9
years of professional experience

Work History

Shift Manager

Pizza Hut
09.2022 - Current
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Server

Novel Place
04.2022 - 07.2022
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Injection Molding Machine Operator

Mission Plastic North
01.2022 - 03.2022
  • Troubleshot issues with molds, pipes, belts, chains and [Type] equipment.
  • Checked over casting machines prior to start of each shift to identify and resolve any issues.
  • Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.
  • Selected and installed blades, tools or other attachments for each operation.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Conducted routine preventive maintenance on production equipment to help maintain durability and functionality of each machine.

Assembly Line Worker

Faurecia
06.2021 - 12.2021
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
  • Completed daily inspection of machines and equipment.
  • Managed inventory of parts and components.

Shift Manager

Wingstop
12.2019 - 03.2021
  • Excelled in every store position and regularly backed up front-line staff.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed staff hiring, training and supervision.

Cashier

Wendys
04.2016 - 12.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Metropolitan Community College
Independence
08-2028

Skills

  • Schedule oversight
  • Schedule management
  • Verbal and written communication
  • Quality assurance
  • Payment processing
  • Cash handling
  • Shift leadership
  • Safety compliance
  • Energetic and enthusiastic
  • Inventory controls
  • Staff training and onboarding
  • Training and mentoring
  • Handling customer complaints
  • Team development
  • Shift checklists
  • Policy administration
  • Financial records oversight
  • Reporting and documenting
  • Team building
  • Staff motivation
  • Staff development
  • Opening and closing procedures

Accomplishments

  • Supervised team of 8 to 9 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved getting our store one of the highest sells during Superbowl sundays 2 years in a row through effectively helping with just making sure i was helping the team and making sure the customers where happy and satisfied with their order no matter the time when their orders came out.
  • Resolved product issue through consumer testing.

Interests

  • Watching Movies and TV Shows
  • I enjoy helping others and giving back to the community
  • Regularly practice mindfulness and meditation for overall wellness
  • I like trying new recipes and food trends
  • I enjoy cooking for friends and family gatherings
  • Learning new cooking techniques and expanding my culinary skills
  • DIY and Home Improvement
  • Photography
  • Drawing and Painting
  • Music
  • Dance
  • Cooking
  • Gym Workouts
  • Dancing
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts

Timeline

Shift Manager

Pizza Hut
09.2022 - Current

Server

Novel Place
04.2022 - 07.2022

Injection Molding Machine Operator

Mission Plastic North
01.2022 - 03.2022

Assembly Line Worker

Faurecia
06.2021 - 12.2021

Shift Manager

Wingstop
12.2019 - 03.2021

Cashier

Wendys
04.2016 - 12.2019

High School Diploma -

Metropolitan Community College

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Jada Faulkner