Jacquelyn Williams
Saint Louis
Summary
Dynamic operations leader with over 14 years at The Home Depot, excelling in full-cycle recruiting and team building. Expert in structured hiring and behavioral interviews, enhancing retention by aligning roles with talent. Proven ability to manage high-volume environments, supporting 68 associates while maintaining service standards. Skilled in strategic planning and fostering accountability.
Core Competencies
- Talent Acquisition & High-Volume Hiring
- Sales & Operations Recruiting
- Behavioral Interviewing
- Candidate Experience
- Workforce Planning
- Hiring Manager Partnership
- Onboarding & Retention
- DEI-Focused Hiring Practices
- Performance-Based Selection
- Coaching & Development
Overview
16
16
years of professional experience
Work History
Operations Manager
The Home Depot Inc
03.2010 - Current
Talent-focused operations leader with 14+ years of experience recruiting, interviewing, and hiring high-volume sales and operations teams in complex, fast-paced environments. Currently responsible for full-cycle hiring for operations departments in the second-highest volume Home Depot store in the St. Louis market, supporting 68 associates across multiple functions. Known for fair, structured hiring practices, strong candidate experience, and partnering with leaders to build accountable, high-performing teams.
Training
- LEAP Leadership Program – Advanced leadership training for Store Manager readiness
- Ongoing corporate training in interviewing, associate relations, and compliance
Education
High School Diploma - Business Management
Sumner High School
Saint Louis MoSkills
- Professional ExperienceThe Home Depot 2010— St Louis, MO
- Operations Manager October 2023 – Present(Second-largest volume store in the St LouisLead full-cycle recruiting for operations departments supporting 68 associates, including requisition management, interviewing, selection, and onboarding
- Conduct structured behavioral interviews to assess sales aptitude, accountability, and customer-focused decision-making
Partner with department heads and store leadership to identify staffing needs, talent gaps, and succession planning
Hire at scale in a 214-associate location, balancing speed, quality, and culture fit in a high-volume environment
Ensure fair, consistent, and compliant hiring practices aligned with company policy and values
Improve retention by focusing on role alignment, clear expectations, and associate development from day one
Supported staffing for one of the highest-volume retail operations in the region while maintaining service and performance standards
Timeline
Operations Manager
The Home Depot Inc
03.2010 - Current
High School Diploma - Business Management
Sumner High School