Jacquelyn Reagan
Kansas City
Summary
Dedicated cashier with proven skills in customer service, complaint resolution, and cash handling. Known for integrity and empathy, contributing to positive customer experiences and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Cashier
Worlds of Fun Amusement Park
4545 Worlds Of Fun Dr
03.2023 - 11.2026
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers at store entrance and helped determine their needs.
- Supported customers in finding products complete purchases, locate items, and join reward programs.
- Engaged in loss prevention strategies by monitoring store environment for potential thefts.
Cashier
Burlington
Kansas City, MO
01.2021 - 07.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balancing and performed cash register reconciliations.
- Assisted in inventory management through restocking and organizing merchandise displays.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Adapted quickly to changing sales promotions and product information for customers.
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Sales Associate
Macy's
Overland, MO
01.2017 - 10.2021
- Delivered exceptional customer service, fostering positive shopping experiences and ensuring customer satisfaction.
- Collaborated with team members to achieve store goals, driving sales through effective communication and teamwork.
- Trained new associates on product knowledge and sales techniques, improving overall team performance.
- Assisted in maintaining organized merchandise displays, enhancing visual appeal and promoting sales.
- Managed inventory levels by conducting regular stock checks, optimizing product availability for customers.
- Led promotional events to engage customers, increasing foot traffic and boosting seasonal sales performance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Health Care
Concorde Career College
Kansas City, MO11-2026
High School Diploma -
Bishop Hogan High
Kansas City, MO05-1979
Skills
- Cash handling
- Client support
- Customer service
- Customer assistance
- Point of sale
- Customer complaint resolution
- Guest services
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Worlds of Fun Amusement Park
03.2023 - 11.2026
Cashier
Burlington
01.2021 - 07.2023
Sales Associate
Macy's
01.2017 - 10.2021
Associate of Science - Health Care
Concorde Career College
High School Diploma -
Bishop Hogan High