Jacobi Bradford
Kansas City
Summary
Customer-oriented with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements. Attentive Attractions Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image.
Overview
8
8
years of professional experience
Work History
Enviromental Services Supervisor
Truman Medical Center- Hospital Hill
08.2021 - Current
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Swept, mopped, scrubbed and waxed floors.
- Dusted furniture, pictures, window sills and other surfaces.
- Emptied trash receptacles and disposed of waste materials properly.
- Stocked linen closets with fresh linens as needed.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Maintained cleaning equipment in a clean and orderly fashion.
- Removed spots from rugs using appropriate methods.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
Porter
Whole Food Market
04.2024 - 01.2025
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Stored supplies safely and securely to prevent theft and damage.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Completed sweeping, mopping, and window-cleaning.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
- Increased workplace safety by immediately reporting potential hazards.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
- Assisted in setting up for events and conferences, contributing to successful and organized functions.
Deli Associate
Walamrt
03.2019 - 08.2021
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Maintained cleanliness of deli area, including tables and counters.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Prepared sandwiches according to customer specifications.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Adhered to company policies and procedures related to food handling processes.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Checked expiration dates on packaged goods before placing them on display.
Buffet Cook
Pizza Ranch Buffet
03.2018 - 01.2019
- Checked buffet table for adequate supply of food and replenished items as needed.
- Greeted guests upon arrival to the restaurant and directed them to their tables.
- Organized ingredients for cooking, including washing, peeling, cutting and marinating food items.
- Monitored food stock levels and placed orders when necessary.
- Ensured all dishes were prepared in a timely manner before service.
- Maintained the cleanliness of the kitchen and equipment used during preparation of food items.
- Set up buffet tables with appropriate decorations and utensils.
- Assisted in training new staff on proper procedures related to buffet cooking and presentation.
- Kept records of daily production sheets as well as temperature logs for hot foods.
- Followed health regulations when preparing, handling, storing, displaying, or serving food products.
- Performed regular quality checks on cooked products to ensure freshness and safety standards were met.
- Completed end-of-day cleaning duties such as sanitizing work surfaces, emptying grease traps, and disposing of waste materials properly.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Ride Operator
Worlds of Fun Amusement Park
06.2017 - 11.2017
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Maintained cleanliness of rides and surrounding area.
- Provided customer service to guests in a friendly manner.
- Performed daily inspections of rides according to company guidelines.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Verified rider height requirements for each attraction prior to boarding.
- Collaborated with team members to ensure smooth operation of all attractions.
- Greeted customers upon arrival at the entrance gates.
- Communicated effectively with other departments regarding performance issues.
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Inspected ride vehicles and equipment before opening it to the public.
- Performed regular tests on rides and documented results accurately.
- Checked seatbelts of riders to maximize safety and manage risk.
- Pulled down safety bars and secured riders according to specified attraction details.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
Education
High School Diploma -
Delasalle Charter School
Kansas City, MO05.2018
Skills
- Standard Operating Procedures
- Site Inspection
- Environmental Remediation
- Able to Lift 50 Lbs
- Equipment Safety
- Cleanliness and Sanitation
- Customer Engagement
- Workplace Safety
- Equipment Use
- Quality Assurance
- Ticket Taking
- Policy Compliance
- Safety Monitoring
- Equipment Inspection
- Preventive Maintenance
- Safety Procedures
- Behavior Management
- Customer Service
- Operations Monitoring
- Equipment Maintenance
- Team Training
- Time Management
Education and Training
other
Timeline
Porter
Whole Food Market
04.2024 - 01.2025
Enviromental Services Supervisor
Truman Medical Center- Hospital Hill
08.2021 - Current
Deli Associate
Walamrt
03.2019 - 08.2021
Buffet Cook
Pizza Ranch Buffet
03.2018 - 01.2019
Ride Operator
Worlds of Fun Amusement Park
06.2017 - 11.2017
High School Diploma -
Delasalle Charter School
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