JACOB UNDERWOOD
Springfield
Summary
I am a flexible, motivated, hungry, team member/leader. I am ready and willing to learn anything that there is to be taught. I have a positive attitude, and am emotionally intelligent. I'm trustworthy and punctual. I just need an opportunity.
Overview
2027
2027
years of professional experience
Work History
Shift Supervisor
KFC
- Supervised team operations to ensure compliance with food safety and quality standards.
- Trained and mentored staff on efficient service techniques and product preparation procedures.
- Monitored inventory levels, managing orders to maintain stock availability during peak hours.
- Implemented workflow improvements, enhancing speed of service and customer satisfaction ratings.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Leadman
Chill-pak
Springfield, MO
08.2024 - Current
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Trained new employees on operational procedures and equipment usage.
- Implemented process improvements that enhanced operational effectiveness and reduced downtime.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Collaborated with management to develop training programs focused on skill enhancement.
- Assisted in employee training, boosting their skills and knowledge base for enhanced job performance.
- Trained and mentored new employees to enable safe and efficient job performance.
- Prioritized tasks based on deadline requirements, ensuring timely completion of assignments without compromising quality.
- Checked equipment to determine if maintenance was required.
- Played a crucial role in meeting project deadlines by effectively managing resources at hand.
- Contributed to problem-solving efforts, identifying root causes of issues and implementing effective solutions.
Laborer
SCS Construction
Linn Creek, MO
05.2019 - 05.2021
- Operated heavy machinery to assist in construction projects.
- Followed safety protocols to maintain a secure work environment.
- Assisted skilled tradespeople with various tasks on job sites.
- Loaded and unloaded materials, ensuring proper organization for efficiency.
- Conducted routine maintenance on tools and equipment to ensure functionality.
- Participated in site clean-up activities to promote safety and orderliness.
- Collaborated with team members to achieve project milestones effectively.
Welder
B&M Haul Rite
Camdenton, MO
08.2018 - 05.2019
- Operated welding equipment to fabricate metal components per specifications.
- Interpreted blueprints and technical drawings to ensure accurate welds.
- Conducted quality inspections on completed welds for structural integrity.
- Assisted in maintaining a clean and organized work environment to enhance safety.
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
Education
High School Diploma -
Hickory Co R-1
Preston, MO05-2010
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Safety awareness
- Conflict resolution techniques
- Continuous improvement
- Team leadership
- Problem-solving
- Positive attitude
Timeline
Leadman
Chill-pak
08.2024 - Current
Laborer
SCS Construction
05.2019 - 05.2021
Welder
B&M Haul Rite
08.2018 - 05.2019
Shift Supervisor
KFC
High School Diploma -
Hickory Co R-1