Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Sheehan

Kansas City,MO

Summary

Driven professional skilled in both customer service and operational management. I have a desire for improving processes that not only boost efficiency but also enhance the overall customer experience. My goal is to create a positive environment for both customers and team members.

Overview

12
12
years of professional experience

Work History

Server/Bartender

Tshotz
Kansas City, Missouri
10.2021 - Current
  • Served food and beverages while providing friendly, efficient service in a fast-paced, high-volume entertainment environment. Prepared and delivered drinks, processed orders accurately, and ensured a positive guest experience.
  • Established rapport with event organizers, facilitating smooth event coordination and logistics management.

Meat Department Butcher/Clerk

Hyvee
Kansas City, Missouri
04.2016 - 11.2025
  • Prepared and cut fresh meat products while delivering friendly, knowledgeable customer service at the service counter. Maintained high standards of quality, food safety, and presentation while assisting customers with special orders and product recommendations.

Operations Intern

Salt River Fields at Talking Stick
Kansas City, Missouri
12.2021 - 06.2022
  • Supported daily facility and game-day operations during MLB Spring Training at a high-volume sports complex
  • Assisted with event setup, logistics, and coordination across departments
  • Assisted with game-day staffing, coordination, and onboarding of temporary event team members
  • Helped ensure smooth operations and a positive experience for teams, fans, and staff

Parking Lot Security Supervisor

Kansas Speedway
Kansas City , MO
01.2014 - 12.2019
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
  • Enhanced visitor experience by providing exceptional guest services and answering park-related inquiries.
  • Coordinated with other departments to ensure seamless integration of services for large-scale events.

Education

Some College (No Degree) - BBA

Northwest Missouri State University
Maryville, MO

Associate of Science - BBA

University of Missouri Kansas City
Kansas City, MO

Skills

  • Guest service excellence

  • Operational Planning

  • Logistics Management

  • High-Volume Event Support

  • Facility Management

Timeline

Operations Intern

Salt River Fields at Talking Stick
12.2021 - 06.2022

Server/Bartender

Tshotz
10.2021 - Current

Meat Department Butcher/Clerk

Hyvee
04.2016 - 11.2025

Parking Lot Security Supervisor

Kansas Speedway
01.2014 - 12.2019

Some College (No Degree) - BBA

Northwest Missouri State University

Associate of Science - BBA

University of Missouri Kansas City
Jacob Sheehan