Jacob Rickman
Reeds,MO
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
AT&T
09.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Recommended complementary purchases to customers, increasing revenue.
Amazon Delivery Driver
EZWAY DELIVERY
04.2023 - 09.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Consultation Agent
Bestbuy
03.2022 - 03.2023
- Troubleshooting, fixing, and repairing or offering solutions to issues involving many different kinds of technology from Computers, laptops, Phones, Tablets, GPS devices, Smart Watches, Keyboards, Mice, Monitors, and many others
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Resolved computer and system networking problems to maintain user productivity.
Sales Associate
Metro by T-Mobile
09.2020 - 09.2021
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Developed extensive knowledge of products and services to better assist customers.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Blending Machine Operator
Butter ball
04.2020 - 06.2020
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Leading a small team
Education
College Degree - Computer Network Science
Crowder College
Joplin, MO08.2022
Technical School - Advanced HVAC
Franklin Technology Center
Joplin, MO08.2020
High school diploma - undefined
Sarcoxie High School
Sarcoxie, MO08.2020
Skills
- Good Critical Thinker/Problem Solver
- Using A Voltmeter
- Great Communication
- Mechanical knowledge
- Computer networking
- Computer Network security
- Cybersecurity
- Microsoft Windows, Linux, and MacOS
- Hand tools
- Computer Hardware
- Schematics
- Equipment repair
- Electrical safety
Certification
- Crowder College Information Technology, Present
- Crowder College Cisco Networking, Present
- Crowder College PC Repair, Present
- EPA Universal Certification, 01/01/20, Present
- OSHA 10, 01/01/19, Present
Timeline
Retail Sales Consultant
AT&T
09.2023 - Current
Amazon Delivery Driver
EZWAY DELIVERY
04.2023 - 09.2023
Consultation Agent
Bestbuy
03.2022 - 03.2023
Sales Associate
Metro by T-Mobile
09.2020 - 09.2021
Blending Machine Operator
Butter ball
04.2020 - 06.2020
Technical School - Advanced HVAC
Franklin Technology Center
High school diploma - undefined
Sarcoxie High School
College Degree - Computer Network Science
Crowder College
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