Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Hedrick

Columbia

Summary

Dynamic IT Engineer with a proven track record at Healthspaces, excelling in network administration and technical support. Successfully managed IT projects, enhancing productivity and minimizing disruptions. Adept at troubleshooting and server maintenance, while fostering collaboration to improve client experiences. Committed to delivering innovative solutions and driving operational efficiency.

Overview

1
1
year of professional experience

Work History

IT Engineer

Healthspaces
08.2024 - Current
  • Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
  • Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
  • Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.
  • Designed and deployed effective IT solutions for increased productivity and streamlined operations.
  • Executed troubleshooting and server support in both in-person and remote situations.

Onsite Support Technician

TEK Systems Global Services
04.2024 - 08.2024
  • Collaborated with team members to provide comprehensive support services, resulting in improved client experiences.

Education

Bachelor of Arts - Digital Media Communications

William Jewell College
Liberty, MO
12-2023

Skills

  • Network administration
  • System administration
  • IT documentation
  • IT budgeting
  • IT leadership
  • Technical support
  • Remote support
  • Hardware troubleshooting
  • Server maintenance

Timeline

IT Engineer

Healthspaces
08.2024 - Current

Onsite Support Technician

TEK Systems Global Services
04.2024 - 08.2024

Bachelor of Arts - Digital Media Communications

William Jewell College

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Jacob Hedrick