Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Groves

O'Fallon

Summary

Dynamic Installation Technician with a proven track record at BMG Fleet Installation and Signs, excelling in problem-solving and teamwork. Enhanced productivity through process improvements and maintained safety standards while utilizing advanced equipment. Recognized for strong analytical thinking and effective time management, contributing to high-quality installations and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Installation Technician

BMG Fleet Installation and Signs
07.2024 - Current
  • Contributed valuable input toward process improvements and increased productivity when speaking to supervisors.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Performed additional duties of writing down vehicle information and submitting multiple paperwork items ina a correct and timely manner.

Installation Technician/Welder

Masterack
09.2023 - 07.2024
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Performed additional duties of completing and submitting paperwork to the correct team member after my jobs were complete.
  • Worked with several outside sources in my job network to complete the job to the highest level of quality within my abilities.

Store Manager

Vapor Co. LLC
09.2021 - 09.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Directional Drill Operator

Extreme Electrical Contractors LLC.
08.2020 - 09.2021
  • Reduced downtime by troubleshooting and resolving mechanical issues quickly and accurately.
  • Supported the development of junior drill operators through mentorship, guidance, and sharing best practices from personal experiences.
  • Enhanced drilling efficiency by implementing standardized operating procedures and safety protocols.
  • Assisted in developing training materials for new drill operators to enhance understanding of company protocols.
  • Ensured adherence to industry regulations and company guidelines during all drilling activities.
  • Collaborated with team members to ensure smooth, efficient, and safe drilling operations.
  • Worked closely with supervisors to ensure fine details and measurements were conducted to complete the job in a high quality and timely manner.

Sales Associate

Vapor Co. LLC
07.2017 - 08.2020
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

GED -

St. Charles Community College
Cottleville, MO

Skills

  • Effective time management
  • Can prioritize tasks based on urgency and strategic importance
  • Problem-solving
  • Teamwork and collaboration
  • Strong problem solving abilities
  • Analytical thinking

Timeline

Installation Technician

BMG Fleet Installation and Signs
07.2024 - Current

Installation Technician/Welder

Masterack
09.2023 - 07.2024

Store Manager

Vapor Co. LLC
09.2021 - 09.2023

Directional Drill Operator

Extreme Electrical Contractors LLC.
08.2020 - 09.2021

Sales Associate

Vapor Co. LLC
07.2017 - 08.2020

GED -

St. Charles Community College

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Jacob Groves