Jacob Fountain
Twin Oaks
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Account Manager
Wholesale Plumbing Supply
02.2020 - 11.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Kept detailed records of daily activities through online customer database.
Store Manager
Journeys
11.2012 - 01.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Meridian High School
Macon, IL05-2009
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Account oversight
Languages
English
Timeline
Account Manager
Wholesale Plumbing Supply
02.2020 - 11.2024
Store Manager
Journeys
11.2012 - 01.2020
High School Diploma -
Meridian High School
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