Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacob Fountain

Twin Oaks

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

12
12
years of professional experience

Work History

Account Manager

Wholesale Plumbing Supply
2020.02 - 2024.11
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Kept detailed records of daily activities through online customer database.

Store Manager

Journeys
2012.11 - 2020.01
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

High School Diploma -

Meridian High School
Macon, IL
2009-05

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building
  • Account oversight

Languages

English

Timeline

Account Manager

Wholesale Plumbing Supply
2020.02 - 2024.11

Store Manager

Journeys
2012.11 - 2020.01

High School Diploma -

Meridian High School
Jacob Fountain