Jacob Coker
Kansas City
Summary
Accomplished and dynamic professional with extensive expertise in security operations leadership, transportation management, law enforcement, and program planning. Demonstrated success in designing and implementing robust security protocols and policies to protect assets and personnel in high-risk environments through meticulous risk assessment and mitigation strategies. Proven ability to conduct thorough inspections and respond effectively to security incidents, fostering a safe and secure environment while maintaining operational integrity. Passionate leader skilled in emergency response planning and crisis management, dedicated to optimizing team performance and ensuring compliance with regulatory standards through comprehensive training programs that enhance staff awareness and preparedness.
Overview
12
12
years of professional experience
Work History
Safety Manager
Zum Services
Kansas City, MO
09.2025 - Current
- Developed and implemented safety policies to ensure compliance with regulatory standards.
- Conducted regular safety audits and inspections to identify hazards and mitigate risks.
- Led training sessions for employees on best safety practices and emergency response protocols.
- Collaborated with cross-functional teams to enhance workplace safety culture and awareness.
- Managed accident investigations, documenting findings and implementing corrective actions as needed.
- Served as primary liaison between management and regulatory agencies regarding safety compliance issues.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.
Operations Manager
Nebraska Next Day
Kansas City, MO
04.2025 - 09.2025
- Streamlined operational processes to enhance efficiency and reduce lead times.
- Led cross-functional teams in implementing process improvements and best practices.
- Managed inventory systems, ensuring optimal stock levels and timely replenishment.
- Coordinated logistics activities, improving on-time delivery rates by refining transportation strategies.
- Developed training programs for staff, enhancing team performance and operational knowledge.
- Analyzed operational data to identify trends, driving strategic decision-making for resource allocation.
- Oversaw budget management, ensuring cost-effective operations while maintaining quality standards.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Area Operations Manager
New Source Medical
Kansas City, KS
10.2024 - 04.2025
- Led regional operations to enhance service delivery and operational efficiency.
- Developed and implemented process improvements to optimize workflow and reduce costs.
- Managed cross-functional teams to ensure alignment with strategic objectives and performance standards.
- Conducted regular performance reviews to identify training needs and foster staff development.
- Collaborated with senior leadership on strategic planning initiatives for regional growth.
- Streamlined inventory management processes, enhancing accuracy and reducing waste.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
Route Supervisor
Brink's Incorporated
Kansas City, MO
10.2019 - Current
- Optimize route logistics and ensure operational efficiency through detailed analysis and team coordination. Enforce safety protocols and secure environments while prioritizing employee well-being and secure operations. Drive continuous process improvement and enhance quality and cost-effectiveness by leveraging technology and redesigning processes. Maintain stringent security measures and strict compliance with procedures to minimize risk and protect assets. Cultivate cooperative work atmosphere to foster employee engagement and accountability across all market operations. Evaluate team performance to ensure crew members meet operational standards in equipment handling, training, and professional appearance.
- Improved operational efficiency by increasing pre-work hour stop completion from 67.1% to 97.8% within two weeks.
- Recognized with the Rube award for exceptional management and oversight of logistical operations.
- Designed and implemented Standard Operating Procedures (SOPs) to streamline daily activities and elevate security measures.
- Directed and executed comprehensive field inspection program to improve operational effectiveness and crew performance.
- Contributed to significant reduction in worker's compensation injury costs through proactive risk assessment and management.
- Consistently achieved high levels of customer satisfaction by delivering reliable and high-quality service.
Sergeant
Missouri Department of Corrections
Jefferson City, Missouri
12.2013 - 09.2019
- Delivered strategic leadership and encouraged a team of 22 corrections officers to achieve set goals and ensure efficient operations and compliance with security protocols. Provided effective support in conducting in-classroom and on-the-job training programs to enhance staff skills and performance. Performed thorough inspections of facilities to foster adherence to security, safety, and sanitation standards. Executed human resources responsibilities, including personnel management and reporting on security incidents.
- Oversaw and mentored prison audit compliance team with a focus on elevating facility-wide security measures and compliance.
- Managed all operations of audit teams to drive thorough reviews and adherence to departmental standards.
- Led the creation and execution of policies, including post-orders and standard operating procedures to optimize order and safety.
Education
Completed Various Courses - Criminal Justice
University of Phoenix
Phoenix, AZSkills
- Incident investigation
- Implementing policies
- Safety program development
- Hazard identification
- Staff training
- Incident reporting
- Safety audits
- Accident investigation
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Safety Manager
Zum Services
09.2025 - Current
Operations Manager
Nebraska Next Day
04.2025 - 09.2025
Area Operations Manager
New Source Medical
10.2024 - 04.2025
Route Supervisor
Brink's Incorporated
10.2019 - Current
Sergeant
Missouri Department of Corrections
12.2013 - 09.2019
Completed Various Courses - Criminal Justice
University of Phoenix