Jacob Brazeal
Springfield
Summary
Dynamic individual with hands-on experience in OTP Pro work and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
McDonalds
01.2023 - Current
- Created and maintained policies and procedures to ensure compliance with company and government regulations
- Built and managed a high-performance team that achieved all key performance indicators
- Developed and enforced policies and procedures to ensure compliance with legal and regulatory standards
- Developed and monitored budgets to ensure financial targets were met and cost-saving measures were implemented
OTP Pro
McDonald's
01.2023 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Improved overall technology efficiency by implementing streamlined processes and system upgrades.
- Provided leadership and support for IT department.
Manager
McDonald's
01.2021 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Crew Member
McDonald's
10.2019 - 01.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - IT Network Security
Colorado Technical University
OnlineSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Staff development
- Problem-solving
- Staff management
- Inventory control
- Operations management
Certification
- Certified OTP Pro, McDonald's
- Department Leadership Training
- Licensed Real Estate Agent - Missouri
Timeline
OTP Pro
McDonald's
01.2023 - Current
Assistant General Manager
McDonalds
01.2023 - Current
Manager
McDonald's
01.2021 - 01.2023
Crew Member
McDonald's
10.2019 - 01.2021
No Degree - IT Network Security
Colorado Technical University
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